Office Clerk

NFI Industries•Compton, CA

About The Position

The Office Clerk handles front-office administrative tasks, communicates with employees, visitors, and customers, and supports local management. The position typically reports to the Office Manager or General Manager. Duties include front-desk security procedures, telephone coverage, freight scheduling, shipping and receiving documentation, customer discrepancy support, pallet control, facility accounts payable and receivable tasks, customer reports, invoice scanning, filing, and other facility-specific administrative work.

Requirements

High school diploma.
Strong computer knowledge, including Microsoft Office applications, particularly Excel.
Basic typing skills and familiarity with 10-key.
Familiarity with shipping software systems, including UPS and Federal Express.
Excellent oral and written communication skills.
Ability to work in varying facility conditions, including poor lighting and ventilation; exposure to noise, dust, LPG fumes, product orders, summer heat, and winter cold.
Ability and availability to work irregular or extended hours, including nights, weekends, and potentially holidays, as needed by the customer.

Responsibilities

Follow front-desk security procedures, including driver and visitor sign-in.
Answer and route telephone calls politely, take messages, and deliver them to the appropriate individuals in a timely manner.
Schedule inbound and outbound freight in compliance with customer and operations department requirements.
Coordinate receiving and shipping documents and verify their accuracy.
Gather and maintain data and records related to shipping and receiving activities.
Verify shipping orders and quantities against picking documents.
Assist in resolving customer discrepancies.
Collect inbound freight documentation and route it to the appropriate recordkeeping unit.
Direct and oversee the pallet control and exchange program.
Handle facility accounts receivable/accounts payable and vendor invoice responsibilities.
Run specific customer reports and scan invoices.
Assist with special projects at the discretion of the Lead Customer Service Representative, CSR Supervisor, or Office Manager.
File facility paperwork as required.
Perform other administrative tasks as directed by local management to meet facility needs.