Office Clerk

Johnson Brothers•Omaha, NE

About The Position

The Office Clerk handles customer orders for computer entry and resolves complex customer service issues in coordination with customers and the sales management team. The role supports customers and internal teams through order processing, customer service, invoicing, records management, and administrative and operational tasks. It works with Sales, Warehouse, Purchasing, and Customer Service teams to address operational issues and maintain accurate data across business systems.

Requirements

At least 2 years of relevant experience and/or a 2-year college degree.
Excellent communication skills with internal and external contacts at all levels.
Ability to work independently and reliability.
Strong attention to detail and accuracy.
Ability to identify ways to increase efficiency.
Effective problem-solving skills when facing new and unique challenges.
General knowledge of Microsoft Suite, including Word, Excel, and Outlook.

Nice To Haves

High school diploma or equivalent (preferred).
2 years of customer service experience (preferred).
Passion for learning and growing with the company.

Responsibilities

Provide service and support to customers and internal teams.
Process and accurately enter customer order overrides.
Process customer credits and EDI orders.
Create and maintain new product item records, ensuring product data is accurate and complete.
Scan invoices and maintain electronic records for retrieval and audit purposes.
Break down and organize invoice batches for processing.
Investigate and resolve third-party ordering and system issues affecting the sales organization.
Cancel outdated or unfulfilled will-call orders to maintain accurate order records.
Help maintain data integrity across multiple business systems.
Partner with Sales, Warehouse, Purchasing, and Customer Service teams to resolve operational issues.
Identify process improvements that increase efficiency and accuracy.
Provide backup support for other customer service and operational functions as needed.
Generate and send customer invoices.
Follow up with customers regarding overdue payments.
Answer calls and respond to customer inquiries or requests in a timely manner.
Work with sales consultants and managers on pricing overrides, special products, and customer account problem resolution.
Handle office duties including incoming calls, customer service, and meeting arrangements.
Assist customers and sales staff with new account setup and troubleshooting.
Perform additional administrative and operational duties as assigned.