Office Clerk

ABM US•Los Angeles, CA

About The Position

ABM Parking Services is hiring a full-time Office Clerk to provide administrative support and assistance. The role serves customers and visitors, assists with parking access and account maintenance, and supports the office manager with reports, accounting and revenue reconciliation, payments, invoices, and other requests. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., at a listed rate of $21.00 per hour. The specific offer may vary based on experience, skills, abilities, geographic location, and alignment with market data.

Requirements

At least two years of experience in a parking office or parking operations administrative role.
Ability to think critically, make sound decisions, and perform effectively under pressure.
Strong problem-solving skills and excellent attention to detail.
Excellent verbal and written communication skills.
Professionalism, a positive attitude, reliability, and a professional appearance.
Proficiency with Microsoft Office applications, particularly Excel and Word.
Experience with ParkABM, data entry, and maintaining monthly parking accounts, including adding, updating, and deleting parkers.
Ability to handle customer inquiries, complaints, and disputes professionally and efficiently.
Strong organizational skills and ability to multitask, prioritize responsibilities, and meet deadlines.

Nice To Haves

Experience with SKIDATA Parking Access and Revenue Control Systems (PARCS).

Responsibilities

Provide outstanding customer service to clients and visitors.
Validate tickets and prepare and sell validations and parking passes.
Answer intercom calls to assist customers at exits, and respond to telephone calls and emails.
Maintain JDE key cards by adding, deleting, and updating parkers, and maintain the database.
Assist the office manager in keeping daily reports current for accounting and revenue reconciliation.
Research supporting documentation for credit card chargebacks, accept monthly payments, and create custom validation invoices for tenants.
Assist the office manager with special requests as needed.
Assist with preparing and entering daily reports in JD Edwards.
Interact with tenants and management daily.
Communicate effectively with the management team and raise issues promptly.
Set up building access and enter parking access information.
Manage Pinnacle control tasks, including article setups, building access setup, and occasional card reader and cab reboots.