Office Cashier

American Furniture Warehouse•Westminster, CO

1d•Onsite

About The Position

The Front Office Cashier plays a critical customer service role by providing customers with fast, friendly, and accurate service. The position is responsible for efficiently and accurately completing sales and service transactions at cash registers and handling customer issues that may arise on the sales floor. The role also supports customer service and sales associates, helps resolve customer concerns, assists with merchandise support tasks, and follows operational, selling, safety, and asset protection procedures. The position requires regular movement around the store and frequent physical activity.

Requirements

Ability to adhere to asset protection policies and identify and prevent fraud.
Professional appearance.
Knowledge of company values of accountability, honesty, and safety for employees and customers.
Positive attitude and strong interpersonal skills.
Ability to apply technology, including iPads, STORIS, Excel, and Windows.
Commitment to safety policies and procedures and ability to promote safety awareness.
Basic reading, arithmetic, writing, and oral communication skills.
Ability to identify and read reports, tickets, and UPC labels.
Ability to recognize, identify, and use merchandise and necessary reports.
Ability to sit and stand for long periods and to use arms, hands, fingers, eyes, legs, and back constantly.
Ability to lift, grip, bend, kneel, stoop, and move for 8 hours or more daily.
Ability to stand and walk around the store, maneuver merchandise, and regularly lift, handle, or carry items weighing 8–50 pounds.
Must pass a pre-employment drug screen and background check upon job offer.

Responsibilities

Provide fast, friendly, and accurate customer service.
Complete sales and service transactions accurately and efficiently at the point of sale.
Handle customer issues and complaints, resolving problems as needed.
Partner with selling and sales support associates to assist customers and answer phones.
Use technology to facilitate the customer experience.
Execute operational and selling processes, including the credit application process.
Educate customers and employees on the Satisfaction Guaranteed return policy.
Assist with merchandise support tasks such as maintaining and straightening merchandise.
Use internet navigation to access and print information and reports.
Respond to public address system announcements.
Follow safety and asset protection policies and help identify and prevent fraud.
Coordinate with multiple departments to improve processes, maximize efficiency, and exceed customer service expectations.