Office Associate-Transit

City of Fargo•Fargo, ND

2d•Hybrid

About The Position

Under limited supervision, performs administrative/clerical/office activities to assist department management in administering programs and services offered to the community. Incumbents interact with the general public by providing information and assistance as it relates to the department's activities/services, rules and regulations that requires thorough knowledge of departmental policies, procedures, activities. Incumbents draw upon their knowledge of departmental functions, policies and procedures, etc., as well as precedent and past experience, to solve problems when handling new or unusual situations or when interacting with the public. Problems may require intermediate analysis and interpretation of data. Only the unusual cases, where there is no precedent established, are referred to a supervisor. Primary Responsibilities Performs higher level administrative support work, where there is some opportunity to reduce expenses and prevent loss through problem solving and high attention to detail. Does not supervise but may be asked to assist the supervisor by providing training or work direction to other support staff.

Requirements

Associate’s degree and three or more years of previous administrative support experience involving information dissemination, records organization and retention or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.
Ability to compose business letters and to proof the work of others for grammar and organization
Math and algebra sufficient to set up spreadsheets with basic formulas
Basic knowledge of governmental administrative practices including budgeting, purchasing and records administration
Advanced knowledge of Microsoft Office applications
Excellent customer service skills
Strong attention to detail
Ability to establish and effective working relationships with others.
Knowledge of paratransit operations.
Knowledge of fixed-route transit operations.
Knowledge of math and accounting principles sufficient for invoicing and reconciling cash to inventory.
Skill in operating radio, security, and video review equipment.

Nice To Haves

A driver’s license may be required.

Responsibilities

Communicates and maintains working relationships with others in carrying out job functions.
Greets visitors to the office and answers telephones; Frequently interacts with the public, vendors, others in the work unit, and across departments to exchange basic fact information as requested or as necessary; interactions occasionally involve the exchange of detailed and/or technical information where the ability to explain concepts is exercised; Using knowledge of department operations and procedures, resolves most public informational requests without referring them to a supervisor or other staff; Receives and responds to complaints of both a routine and confidential nature requiring knowledge of departmental policies, procedures, activities, and rules regarding data privacy; may field escalated calls from less experienced staff; Refers issues and concerns to the appropriate party for resolution as necessary; Exercises courtesy in communicating with other members of the work unit to provide information relating to the work assignment and progress of work or to convey information about conditions or work-related needs.
Provides general administrative office support to the department head and/or department.
Prepares complex forms, listings, informational and statistical reports, documents, etc. by determining required data, gathering, receiving and compiling data from several sources; comparing information to verify accuracy and formatting data appropriately; Composes and/or types letters, forms, memoranda, and reports from abbreviated notes, tapes, and records; Intermittently transcribes and/or takes minutes of meetings; Prepares agenda items that pertain to the department for City Commission or other Board meetings; compiles packets for Commission/Board members to ensure all necessary information is present and in proper format; Serves as a resource for department staff in use of office software.
Processes forms, application and other documents by reviewing forms for completeness, verifying information, performing necessary calculations, coding and entering data into a computer system; Makes copies of materials; Maintains an office filing system; Sorts and distributes mail; Tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.
Helps department staff and/or managers with preparation of budget items such as gathering cost estimates, setting up spreadsheet exhibits, etc. Assists with monitoring the department's budget by compiling budgetary information from various sources, drafting budget documents, entering information into proper accounts and generating reports for supervisor's review; Assists in tracking grant funds for department purposes and works with finance department staff to account for grant fund uses; Prepares purchase requisitions received from department staff and submits for supervisor's signature; Manages the administrative credit card account for purchases made by department staff under appropriate budget codes; Reviews payroll entries for the staff and verifies data; does general department payroll input or serves as a backup for payroll.
Performs all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices. Knows and follows department and city rules as well as sound work and safety practices in order to accomplish the job objectives and avoid injury or loss; Wears proper protective equipment when policy requires or conditions indicate a need exists and utilizes proper body mechanics and ergonomics while performing work; When potentially unsafe conditions are observed makes efforts to avoid or correct them if they are controllable and draws them to the attention of the responsible supervisor or safety representative in a timely manner.
Performs other duties and activities as assigned.
Assist with planning and setup of department-sponsored events.
Coordinate electronic messaging sign programs for transit vehicles.
Coordinate bus shelter and building maintenance, including repairs, cleaning, supply replenishment, and poster installation.
Serve periodically as backup paratransit dispatcher.
Manage staff travel arrangements.
Manage program passes and tickets, monitor cash sales, and reconcile to inventory.
Manage and distribute uniform vouchers for transit drivers.
Invoice agencies for voucher program use.
Collect and verify daily receipts and supporting documents; coordinate with security company for deposit delivery.
Count money delivered by courier from the West Acres transit hub.
Research transit-related payments received by the Auditor’s Office and determine proper account allocation.