Transit Supervisor

City of Belleville•Belleville, ON

5d•CA$107,520 - CA$128,002•Onsite

About The Position

The City of Belleville is seeking a highly motivated, strategic, and dynamic individual to join their Transportation and Operations Services Department as a Transit Supervisor. This permanent full-time position involves overseeing public transportation and providing leadership, mentorship, and development to a team of Bus Operators. The role requires monitoring on-street transit service, coordinating operations to meet performance standards, supervising dispatching functions, allocating operators, and addressing operator and customer service issues.

Requirements

Minimum of four (4) years supervisory experience
Experience managing and supervising in a unionized environment
A college diploma in business management, operations management or related field
Valid class "G" driver's license with clean driver’s abstract

Nice To Haves

Thorough practical knowledge of transit operations is an asset
A working knowledge of administrative policies and procedures directly related to public transit services
Knowledge of applicable codes, standards and legislation
Good working knowledge of Microsoft Office suite, CAD, other computerized response programs
Valid class "C" driver's license with “Z” endorsement
Prior experience working with Commissions or Advisory Committees is an asset
Knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) with respect to public transit and the Highway Traffic Act
Experience in a municipal transit system
Demonstrated leadership, communication, decision-making and public relations skills, with the capability to issue clearly understandable written and oral instructions.

Responsibilities

Coordinate safety programs and communications and all related projects to ensure optimum efficiency and safety of the transit service
Assist in the administration of the transit office by participating in the activities of management including long-range planning, process improvements, performance ratings and discipline for operators
Provide on-the-job orientation, training and supervision to all Operators
Supervise the day-to-day operations of the transit division to ensure compliance to route timing, ESA standards, OHS Act and the HTA
Perform annual performance appraisals
Participate in the selection process of Bus Operators, maintaining records
Prepare administrative reports as required
Monitor the performance of contracted suppliers
Analyze Key Performance Indicators and report monthly to the Transit Manager
Prepare media releases regarding safety concerns, inclement weather impact and promoting website enhancements using social media
Analyze statistical data regarding ridership trends, and make recommendations to the Transit Manager regarding alterations in hours of service, routing, and scheduling of bus fleet
Assign work to Operators in accordance with the requirements of the Collective Agreement
Assist in evaluating locations for bus stops, shelters, and landing pads for existing routes as well as proposed routes
Respond to requests, complaints and inquiries from the public and other sources
Investigate and follow up on all accidents or incidents involving transit vehicles including liaison with police and insurance adjusters
Be responsible for supervising the development, maintenance and integrity of the City transit system
Assist in the development and maintenance of a program to improve transit ridership which will include route maps and user guides through improved access and route management techniques
Assist the Fleet Supervisor with scheduling buses for service and repair
Work with the Transit Advisory Committee to achieve transit goals
Perform all tasks and responsibilities through the lens of Equity, Diversity, Inclusion, ensuring commitment to fairness, representation, accessibility and respect for diverse perspectives and cultures in all aspects of work.