Office Associate III

Virginia Department of Social Services•Floyd, VA

12d•$26,562•Hybrid

About The Position

The Floyd County Department of Social Services is seeking an Office Associate III to join their administrative team. This position is primarily responsible for managing the front desk area, including the main switchboard and lobby. The role requires strong customer service skills due to frequent public interaction. Floyd County DSS operates as a small, Level One agency with a family team approach.

Requirements

High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Considerable knowledge of office and administrative practices, policies and procedures as related to assigned program and office support activities.
Considerable knowledge of spelling, grammar and punctuation.
Considerable knowledge of office terminology, procedures, and equipment technology and office software programs.
Considerable knowledge of mathematics to calculate percentages, formulas and averages to solve mathematical problems.
Some knowledge of elementary bookkeeping and accounting.
Skill in operating a personal computer, printer, scanner, and a variety of standard office machines and equipment.
Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.
Demonstrated ability to organize information and develop/maintain records in various formats.
Demonstrated ability to communicate effectively both orally and in writing.
Demonstrated ability to follow written and oral instructions.
Demonstrated ability to multi-task.
Demonstrated ability to establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations.
Demonstrated ability to collect and disseminate information.
Demonstrated ability to make computations with speed and accuracy.
Demonstrated ability to file alphabetically or numerically.
Demonstrated ability to proofread.
Demonstrated ability to type from clear copy or draft.
Demonstrated ability to make minor decisions in accordance to regulations and established practices.
Demonstrated ability to advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.
Demonstrated ability to act as a leader to other clerical staff.

Nice To Haves

Some knowledge of VDSS Benefit Programs (SNAP, VA Medicaid, TANF, Childcare, Energy Assistance, VIEW) supplemented with VDSS required training to benefit programs.
Working knowledge of the VDSS benefits database known as VaCMS.

Responsibilities

Managing the front desk area, including the main switchboard and lobby.
Providing effective customer service to the public.
Typing or transcribing correspondence, memos, minutes, reports from various formats.
Composing routine correspondence and memos.
Proofreading written and numerical documents.
Setting appointments for interviews or meetings.
Recording inventory, statistical or fiscal data and compiling informational reports.
Handling or contributing to reports and other documents, including fiscal and personnel documents.
Providing information to customers regarding programs, policies, and rules of the department.
Handling inquiries from others regarding services.
Performing research in automated and paper systems.
Setting up and organizing files.
Purging records.
Maintaining filing systems.
Troubleshooting minor computer problems and submitting service requests.
Calling in trouble tickets.
Providing guidance and training to other clerical staff and office volunteers.
Preparing purchase orders and other internal documents.
Processing items for payments and handling petty cash.

Benefits

Health insurance packages with no single portion monthly premium effective after your first month of employment
Family/Personal & Sick Leave balances awarded on your first day of employment
Annual Leave allotted at the end of each month
Participation in the Virginia Retirement System (VRS)
Participation in the ICMA Retirement Defined Contribution Plan
Fifteen paid holidays
Flexible work schedule (depending on position and employee status)
Telework options (depending on position and employee status)
Life Insurance
Additional “optional” benefit packages are available