Office Associate III-Screener
About The Position
This is an office/clerical position that works in a service or administrative program area, performing the screening of client applications for benefit programs and providing a variety of office and program support. The role involves attending required trainings, screening clients for benefit programs, assisting clients with applications, researching information, completing data entry and system checks, and providing information and referrals to clients seeking assistance. The position requires researching various databases to obtain and/or verify information needed to process applications, maintaining logs of client documentation, and uploading received verifications into SharePoint folders. Additionally, it involves scheduling and coordinating appointments for clients to meet with DSS staff, maintaining accurate logs of all applications received, and managing the distribution and logging of faxes and case transfers. The role also includes providing assistance in training new staff.
Requirements
- Considerable knowledge of office and administrative practices, policies and procedures as related to assigned program and office support activities
- Considerable knowledge of spelling, grammar and punctuation
- Considerable knowledge of office terminology, procedures, and equipment technology and office software programs
- Considerable knowledge of mathematics to calculate percentages, formulas and averages of individual’s monthly income
- Some knowledge of elementary bookkeeping and accounting
- Skills in operating a personal computer, printer, scanner, and a variety of standard office machines and equipment
- Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems
- Demonstrated ability to organize information and develop/maintain records in various formats
- Demonstrated ability to communicate effectively both orally and in writing
- Demonstrated ability to follow written and oral instructions
- Demonstrated ability to multi-task
- Demonstrated ability to establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations
- Demonstrated ability to collect and disseminate information
- Demonstrated ability to make computations with speed and accuracy
- Demonstrated ability to file alphabetically or numerically
- Demonstrated ability to proofread
- Demonstrated ability to type from clear copy or draft
- Demonstrated ability to make minor decisions in accordance to regulations and established practices
- Demonstrated ability to advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints
- Experience in professional interaction with the general public by phone and in person
- Proficient in the use of various computer software programs and data entry
- Proficient in office and administrative practices, policies and procedures as related to assigned program and office support activities
- Proficient in spelling, grammar and punctuation
- Proficient in office terminology, procedures, and equipment technology and office software programs
- Proficient in mathematics to calculate percentages, formulas and averages to solve mathematical problems
- Minimum of a high school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities
- Possess interpersonal skills, including conflict resolution in working with clients, professionals and employees
- Must have a valid driver’s license to operate a motor vehicle in the state of Virginia
- Driving record must meet agency requirements
Nice To Haves
- Desire ability to create forms, charts and graphs
- Desire ability to make screening decisions based upon specific criteria
- Desire ability to read and interpret documents such as policy manuals, rules and procedures, operating and maintenance instructions
Responsibilities
- Screens clients for benefit programs
- Assists clients with applications
- Researches information
- Completes data entry and system checks
- Provides information to clients seeking assistance and makes referrals
- Researches a variety of databases to obtain and/or verify information needed to process applications
- Maintains logs of client documentation received
- Uploads received verifications into workers SharePoint folders
- Schedules and coordinates appointments for clients to meet with DSS staff responsible for programs
- Maintains accurate logs of all applications received
- Maintains, distributes and logs all faxes received by agency
- Maintains and logs all case transfers coming into the agency
- Provides assistance in the training of new staff
Benefits
- Consideration for an interview is based solely on the information provided.
- Applications/Resumes must include complete work history.
- All offers are contingent upon satisfactory results of the required checks and screening.
- Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency. Providing emergency shelter is mandated and required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
