Office Service Representative III

Canon Business Process Services • Chandler, AZ

7h

About The Position

Under general supervision, the Office Service Representative III handles and dispatches all classes of mail, packages, and interoffice correspondence. The role may also include copy center activities, reception, hospitality, and other administrative duties. The representative supports customer satisfaction by understanding expectations, proactively identifying and resolving issues, and building strong relationships. The position requires learning new features and functions of office automation equipment as they are introduced at the site.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience working in a mailroom or professional office environment.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficiency in computer skills.
• Ability to perform complex functions of equipment and systems—including fax machines, scanners, meters, stamping and tracking systems, and photocopiers, including color copiers—without supervisor guidance.
• Excellent customer service skills, with a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to perform regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking.
• Ability to regularly lift and carry up to 20 pounds, move loads over 50 pounds using a mail cart, and occasionally lift up to 50 pounds.
• Frequent use of hand and foot controls; occasional stair climbing may be required.

Responsibilities

• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare, weigh, meter, and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled interoffice pouches for client affiliates, where applicable.
• Process outgoing overnight shipments and log and deliver incoming overnight packages within required time frames.
• Log incoming and outgoing items and review them for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, and monitor copy-supply inventory while keeping supply areas neat.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate run times for small- to medium-sized copy jobs; check copies for quality and accuracy; produce bound copies when requested; and deliver and collect copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Send and receive faxes, maintain accurate fax logs, enter fax data for client chargebacks where appropriate, and generate activity and confirmation reports as needed.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• At the Site Manager’s direction, set up and maintain kitchen and conference-room areas, order food, make coffee, answer telephones, take messages, and greet visitors.
• Move boxes, supplies, or furniture; replace light bulbs; scan documents; and prepare outgoing items for shipping, as assigned.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as they are introduced at the site.
• Work overtime and meet deadlines.
• Perform other duties as assigned.

Benefits

• Competitive pay and benefits
• Comprehensive training and development programs that prepare employees to advance from within
• Employee discounts on entertainment, products, and services nationwide

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED