Office Service Representative III

Canon Business Process Services, Inc. • Chandler, AZ

2d

About The Position

Under general supervision, the Office Service Representative III handles and dispatches mail, packages, and interoffice correspondence across all mail classes. The role may also involve copy center activities, reception, hospitality, and other assigned duties. The representative supports customer satisfaction by understanding expectations, proactively resolving issues, and building relationships.

The position includes receiving, sorting, and delivering incoming mail and packages; processing outgoing mail, overnight shipments, and interoffice pouches; and maintaining required logs. It also involves distributing and monitoring supplies, operating copying and fax equipment, checking copy quality, completing administrative tasks, and preparing production and volume reports. Depending on site needs, duties may include kitchen and conference room support, reception, moving items, document scanning, and preparing shipments. The employee must learn new features and functions of office automation equipment introduced at the site.

Requirements

• High school diploma or equivalent.
• At least 5 years of experience working in a mailroom or professional office environment.
• Thorough knowledge of metering, weighing, logging, and other shipping procedures.
• Proficiency in computer skills.
• Ability to perform complex functions of equipment and systems—including fax, scanner, metering, stamping, tracking, photocopying, and color copying—without supervisor guidance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Responsibilities

• Promote customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Wrap, seal, weigh, apply postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
• Prepare scheduled outgoing interoffice pouches for client affiliates when applicable.
• Package and process overnight shipments, including Federal Express and UPS items, to meet deadlines; log and deliver incoming overnight packages on time.
• Log incoming and outgoing items as required and check records for accuracy and completeness.
• Organize and distribute supplies, verify and log orders on delivery, monitor copy-supply inventory, and maintain a neat supply area.
• Handle items for distribution to client employees, affiliates, dealers, or other designated groups.
• Estimate runtime for small and medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and pick up copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, placing service calls, and routine cleaning.
• Operate fax machines, send and receive faxes, maintain accurate logs, enter fax data for client chargebacks where appropriate, generate reports, and confirm receipt when necessary.
• Prepare monthly production and volume reports to measure productivity and support billing charges.
• Perform administrative duties such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain kitchen and conference room areas, order food, and make coffee.
• As directed by the Site Manager, answer telephones, take messages, and greet visitors.
• As directed by the Site Manager, move boxes, supplies, or furniture and replace light bulbs.
• Perform document scanning and prepare outgoing items for shipping as assigned.
• Learn new features and functionalities of copying, faxing, scanning, and shipping equipment introduced at the site.
• Perform additional duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED