Office Service Representative I

Canon Business Process Services, Inc. • Fort Wayne, IN

2d

About The Position

Under general supervision, the Office Service Representative I handles and dispatches mail, packages, and interoffice correspondence across mail classes. The role may also involve copy center activities, reception, hospitality, and other assigned duties. It requires providing customer service, meeting delivery and processing deadlines, maintaining accurate records, and learning new office automation equipment and features as they are introduced.

Requirements

• High school diploma or equivalent.
• 0–1 year of experience working in a mailroom or professional office environment.
• Ability to perform routine functions using equipment and systems such as fax machines, scanners, postage meters, stamping and tracking systems, photocopiers, color copiers, and binding equipment.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.

Nice To Haves

• Some knowledge of metering, weighing, logging, and other shipping procedures.
• Some computer skills.

Responsibilities

• Promote customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building relationships.
• Receive, sort, and deliver incoming mail and packages to assigned floors within established time frames.
• Prepare and dispatch outgoing mail and packages in accordance with postal regulations, including wrapping, sealing, weighing, and applying postage.
• Prepare scheduled outgoing interoffice pouches for client affiliates, when applicable.
• Process outgoing overnight shipments and meet client and vendor deadlines; log and deliver incoming overnight packages within established time frames.
• Log incoming and outgoing items as required and check records for accuracy and completeness.
• Organize and distribute supplies, verify and log deliveries, monitor copy-supply inventory, and keep supply areas neat.
• Handle items for distribution to client employees, affiliates, dealers, or other groups.
• Estimate production time for small to medium photocopy jobs, check copy quality and accuracy, produce bound copies when requested, and deliver or collect copy jobs.
• Perform minor photocopier maintenance, such as clearing paper jams, arranging service calls, and routine cleaning.
• Operate facsimile machines, send and receive faxes, maintain accurate logs, enter data for client chargebacks when applicable, generate reports, and confirm receipt as needed.
• Prepare monthly production and volume reports to measure productivity and support billing.
• Perform administrative tasks such as inserting, copying, photocopying, and faxing.
• As directed by the Site Manager, maintain kitchen and conference-room areas, order food, make coffee, provide reception services, move boxes or furniture, replace light bulbs, scan documents, or prepare items for shipping.
• Learn new features and functions of copying, faxing, scanning, and shipping equipment as office technology changes.
• Perform additional duties as assigned.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED