Office Assistant - Urgent Care
About The Position
The Office Assistant supports urgent care operations by managing patient registration and insurance eligibility, entering and updating patient demographics in registration software, greeting patients, and answering phone lines. The role also involves taking phone messages, scheduling appointments, creating referrals, preparing charts, providing information to patients, maintaining the reception area, distributing mail, and assisting other employees. The Office Assistant identifies, corrects, and reports compliance, insurance, and billing anomalies, helps train new office assistants, and rotates among urgent care locations. The position promotes daily workflow and a positive patient experience through timely check-in and demographic updates, clear explanations, and courteous in-person and telephone communication. It also includes monitoring the daily schedule, preparing visit summaries and other documents, participating in team huddles and staff meetings, and recommending process improvements to the practice director.
Requirements
- High school diploma or GED.
- Weekend shifts.
- Irregular shifts.
- Ability to work or float at more than one work location.
Nice To Haves
- One year of medical office experience.
Responsibilities
- Verify insurance eligibility and obtain insurance information and referrals.
- Register patients and ensure their registration and demographic information is accurate and updated.
- Monitor the daily schedule and schedule or reschedule appointments as needed.
- Complete clerical chart preparation and prepare or print visit summaries, receipts, and related documents.
- Greet patients and visitors promptly and provide information to and for patients.
- Answer phone lines, take messages, and use appropriate greeting, transfer, and hold techniques.
- Identify, correct, and report compliance, insurance, billing, and other potential compliance concerns to the appropriate person.
- Maintain the appearance and cleanliness of the reception area.
- Distribute mail and assist other employees as needed.
- Promote daily workflow and manage patient expectations with clear explanations.
- Participate in team huddles and staff meetings.
- Assist in training new office assistants.
- Recommend process improvements to the practice director.
- Rotate and work across urgent care locations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
