Urgent Care Front Office Rep

Banner Health • Mesa, AZ

4d

About The Position

The Front Office Representative is the first point of contact for patients and visitors at Banner Urgent Care. This part-time role floats among clinics in East Valley Zone 5 and helps guide patients through their visits from check-in to check-out. The representative works with healthcare professionals to support a positive patient experience and performs administrative and patient-service tasks, including scheduling, insurance verification, collecting payments, gathering demographic information, answering and routing calls, and completing paperwork and reports. Depending on the assigned facility, the role may also include escorting patients to exam rooms, taking vitals and patient histories, and assisting with treatment.

The position is based at Banner Health Urgent Care – East Valley, Zone 5, with clinics listed at Crismon & Southern, Higley & Southern, Lindsay & University, Gilbert & Southern, Val Vista & Guadalupe, Higley & Baseline, and Gilbert & McKellips. The schedule is variable and consists of two 12-hour shifts per week. Availability is required any day of the week, including weekends. Banner Urgent Care locations are open from 8 a.m. to 9 p.m.

Requirements

• High school diploma, GED, or equivalent working knowledge.
• Demonstrated ability to multitask amid heavy phone volume, multiple computer systems, and frequent interruptions.
• Ability to handle ongoing face-to-face contact with patients and staff in a busy medical office environment.
• Ability to type at least 30 words per minute and perform data entry.

Nice To Haves

• Six months of experience in a medical office and/or hospital setting.
• Working knowledge of medical terminology.
• Previous experience with electronic medical records and insurance.
• Bilingual Spanish skills.
• Additional related education and/or experience.

Responsibilities

• Receive incoming internal and external calls, document and route messages to clinical staff, and transfer calls as needed.
• Ensure medical record documentation is complete, including lab and test results, and assist with requests for patient medical records.
• Register patients in applicable systems, confirm demographic and insurance information, and perform insurance verification when required.
• Calculate and collect copays, deductibles, and self-pay amounts when required; total charges on patient superbills at check-out.
• Coordinate transportation to care centers and residential homes as requested by patients or physicians.
• Schedule and reschedule office and follow-up appointments, diagnostic tests, and surgeries; provide preparation instructions when required and confirm next-day appointments.
• Prepare referrals to specialty care when needed.
• Print physician schedules, superbills, labels, and other forms; pull and file charts, prepare new patient charts, and print and file transcription notes.
• Provide administrative support to physicians as needed.
• Reconcile charge tickets with daily schedules, identify incomplete tickets or missing charge codes or diagnoses, notify clinical staff, and forward completed tickets or billing packages.
• Escort patients to exam rooms, take vitals and patient histories, and assist with treatment if required by the assigned facility.
• Resolve minor patient grievances and apply working knowledge of referral and authorization processes.
• Navigate multiple computer programs, manage competing demands, and perform daily work duties with minimal supervision.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED