Part-Time Hourly Office Assistant (Merrionette Park)

Metropolitan Family Services•Merrionette Park, IL

35d•Onsite

About The Position

Metropolitan Family Services (MFS) is seeking a Part-Time, Hourly Office Assistant for its Merrionette Park office. MFS is a community-focused organization that empowers families to learn, earn, heal, and thrive. This role is ideal for someone looking to make a positive impact beyond a company's bottom line. The required schedule includes Saturdays from 9:00 AM to 1:00 PM and Mondays from 4:00 PM to 8:00 PM, with remaining hours to be discussed during the interview. Candidates must be available for both scheduled days and all hours. Metropolitan Family Services is Illinois' first comprehensive human services agency, serving over 122,970 individuals and families across Chicago, Evanston/Skokie, the southwest suburbs, and DuPage County with services focused on education, economic stability, emotional wellness, and empowerment.

Requirements

High school diploma or equivalent education required.
2+ years of office experience, including automated systems experience required.
Excellent verbal and written communication skills.
Intermediate proficiency in office software (e.g., MS Office and Outlook).
Effective interpersonal and problem-solving skills.
Strong organizational and time management skills, with the ability to multitask effectively.
Comfortable working independently in a fast-paced environment.
Ability to interact appropriately with diverse clients and staff.
Use discretion and judgment in handling sensitive situations.
Learn new systems quickly, adapt to change, and take initiative.
Adaptability, reliability, and dependability are essential skills.
Satisfactorily pass all relevant screenings and criminal background checks.
Required to work evening shifts and weekends (Saturdays).
Driving for work with a personally owned vehicle.
Travel between sites is required.

Responsibilities

Greet staff, clients, and visitors professionally, following safety and compliance practices.
Answer and direct phone calls, handling difficult or sensitive inquiries with professional judgment.
Monitor and maintain electronic and physical records and client files, managing open and closed files and responding to record requests and subpoenas.
Use intermediate skills to create and edit documents and reports with agency software.
Manage client interactions per agency policies, including check-in/check-out, processing payments, obtaining signatures, and managing physical and electronic documents.
Schedule appointments, arrange meetings, and make reminder calls to clients.
Process account receivables, payables, and program billing as assigned.
Make frequent contacts with community partners and vendors.
Prepare information for dissemination with community partners or at events.
Support direct service and administrative staff in agency-wide committees and initiatives, including site/community events.
Set up, coordinate, and purchase items for site events as needed.
Collaborate with leadership on additional needs for meetings and events, including taking minutes.
Operate and troubleshoot office equipment, reporting issues to the IS Department.
Order and maintain office supplies and process mail and packages.
May travel to other MFS sites to serve as backup for support staff, training, or operational tasks.
Other duties as assigned.