Office Assistant: Front Office- 7400
About The Position
The Office Assistant provides administrative support to staff delivering direct care services at CHR’s outpatient clinic. The role supports clinic operations by coordinating appointments and meetings, greeting and assisting clients, handling telephone inquiries and crisis situations, collecting payments, and helping clients access services. It also maintains provider schedules and records, processes intake paperwork, supports insurance verification and authorization, and performs general office duties. The position is part-time, 30 hours per week, with a flexible schedule that may include evenings until 8:00 p.m. The work location is the Front Office at the Manchester and EH Outpatient clinic.
Requirements
- High school diploma or equivalent.
- Previous experience in an office or customer service setting.
Nice To Haves
- Bilingual candidates are preferred.
Responsibilities
- Schedule appointments and answer the main telephone line, coordinating appointments, supervision, and meetings among clients, physicians, therapists, and staff.
- Greet and check in clients and assist patients with questions and requests.
- Triage clients experiencing crises by phone or in person and liaise with doctors and other providers when a patient crisis occurs.
- Collect client self-pay fees, co-pays, and rent payments.
- Assist new clients with questions about available services and refer clients to the Triage Center or Open Access.
- Schedule Zoom invitations for virtual visits with medical providers, either remotely or in telemedicine rooms.
- Schedule interpreters for requested scheduled PE or E/M visits.
- Maintain therapist and provider schedules, make schedule changes as needed, and help staff locate available rooms on short notice.
- Process intake paperwork for clinic staff review, then copy, enter data, scan, mail, and file paperwork as appropriate.
- Prepare miscellaneous correspondence and maintain contact lists.
- Prepare records for forwarding to other providers.
- Assist with tracking insurance authorizations and preparing forms.
- Verify insurance for clients attending appointments.
- Help answer main telephone lines and handle calls from satellite offices when calls roll over.
- Keep the office neat and organized and complete filing, faxing, and copying requests.
- Distribute daily mail.
- Maintain petty cash for staff.
- Perform other assignments and duties as required by the area.
Benefits
- Health insurance.
- Paid time off, including a birthday benefit.
- Employer contributions to a 403(b) retirement plan.
- Competitive insurance premiums with discounts on pet, home, and auto insurance.
- Tuition reimbursement and professional development programs, including tuition discounts at several local colleges and universities.
- Career development opportunities and a free training curriculum.
- Clinical supervision and/or mentoring at several programs.
- Annual wellness stipend.
- Free premium subscription to the Calm app.
- Six free confidential counseling sessions through the Employee Assistance Program.
- Employee appreciation events, contests, lunch and learns, and employee-led resource groups.
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What This Job Offers
Job Type
Part-time
Education Level
High school or GED
