Office Assistant

Copa Health • Gilbert, AZ

39d • $16 - $17

About The Position

Copa Health is seeking a friendly, organized, and dependable Office Assistant to support its outpatient Clinical team. The role helps keep daily clinic operations running smoothly while supporting medical providers, case management staff, and the members served. The position includes scheduling appointments, maintaining member records, handling insurance information, and entering clinical data into electronic health records.

Requirements

• High school diploma or GED.
• One to three years of experience in an office clerical setting.
• Proficiency in typing and using computer software, including EHR/EMR systems, Word, Excel, PowerPoint, and the internet.
• Complete pre-employment and onboarding paperwork in a timely manner and be cleared to attend New Employee Orientation as scheduled.
• Ability to obtain and maintain a Level One Fingerprint Clearance Card and any other required background checks.

Nice To Haves

• Medical and/or behavioral health experience.
• Bilingual in English and Spanish.

Responsibilities

• Schedule members’ appointments and ensure service tickets are in order.
• Collect and validate insurance information.
• Record no-shows and appointment changes.
• Create and maintain member charts.
• Compile clinical information as requested.
• Collect, monitor, scan, and enter data or information into electronic health records or as assigned.
• Make reminder calls to participants regarding their appointments.

Benefits

• Competitive salary and comprehensive benefits package.
• Monthly tax-free contribution toward a selected medical plan through the ICHRA program, with guidance and support.
• Dental and vision coverage.
• Up to three weeks of PTO in the first year, plus an additional wellness day.
• Ten paid holidays annually.
• Wellness program, including access to mental health resources.
• Tuition reimbursement up to $3,000.
• 403(b) retirement plan with company match.
• Employee Assistance Program with free coaching and therapy sessions.
• Life insurance, disability coverage, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED