Office Assistant: Front Office- 7210

Community Health Resources•Manchester, CT

62d•$19 - $25•Onsite

About The Position

The Office Assistant provides clerical and administrative support to staff at CHR’s Front Office Northeast program, which serves clients with severe and prolonged mental illness. This role supports direct-care staff in a fast-paced clinic and works with physicians, therapists, clients, and other staff to coordinate appointments, meetings, and services. The position is based in Manchester, Connecticut, and may require working at the East Hartford Outpatient site one day per week.

Requirements

High school diploma or equivalent.
Previous experience in an office or customer service setting.
Valid driver’s license.

Nice To Haves

Bilingual Spanish-speaking ability.

Responsibilities

Support staff providing direct-care functions and coordinate with the administrative support team.
Schedule appointments and answer the main telephone line in a busy clinic, coordinating appointments, supervision, and meetings with physicians, therapists, clients, and staff.
Assist patients with questions and requests.
Triage client crisis situations occurring in person or by phone and liaise with doctors and other providers when a patient crisis occurs.
Collect client self-pay fees, co-pays, and rent payments.
Answer new clients’ questions about available services and refer them to the Assessment Center or Open Access.
Maintain documentation and other communication methods to support quality services.
Maintain therapists’ and providers’ schedules, make necessary schedule changes, and help staff locate available rooms on short notice.
Process paperwork for clinic staff review and, after review, copy, scan, mail, and file it as appropriate.
Prepare miscellaneous correspondence for clinic staff and maintain the contact list.
Prepare records for forwarding to other providers.
Track insurance authorizations, prepare related forms, and verify insurance for clients attending appointments.
Answer main telephone lines and calls from satellite offices when calls roll over.
Keep the office neat and organized, and complete filing, faxing, and copying requests.
Distribute daily mail and maintain petty cash for staff.
Perform other assignments and duties as required.

Benefits

Health insurance.
Paid time off, including a birthday.
Employer contributions to a 403(b) retirement plan.
Competitive insurance premiums and discounts on pet, home, and auto insurance.
Tuition reimbursement and professional development programs, including tuition discounts at several local colleges and universities.
Free training curriculum, including a Clinical Training Series.
Clinical supervision and/or mentoring offered at several programs.
Annual wellness stipend.
Free premium subscription to the Calm app.
Six free confidential counseling sessions through the Employee Assistance Program.
Employee appreciation events, contests, lunch and learns, and employee-led resource groups.