Office Assistant III - 525

County of Shasta • Redding, CA

22h

About The Position

The Office Assistant III performs highly responsible, specialized, and technical office support activities under limited supervision. The position explains rules, policies, and operations related to department programs and services. In this assignment with the Shasta County Health and Human Services Agency, Behavioral Health and Social Services Branch, the employee answers the Mental Health Access Line, schedules appointments, and connects individuals with programs within the department.

The Office Assistant III is the advanced journey level of the Office Assistant series. Depending on the assignment, incumbents may lead office support staff, screen applicants, or apply detailed subject-matter knowledge of a complex program area or specialized recordkeeping system. This assignment is for employees of a covered health care facility who provide patient care, health care services, or services supporting health care for at least 50% of their work week, as outlined in SB 525.

The ideal candidate is organized, self-motivated, attentive to detail, and able to work independently and collaboratively. They maintain confidentiality and treat people with compassion, respect, and professionalism. The role requires two years of full-time experience as a Shasta County Office Assistant II or Office Assistant II–525, or two years of general office support experience, including one year at the journey level. Some positions may require a valid California driver’s license, typing at a net corrected speed of 45 words per minute, or special language and culture skills.

The listed salary is approximately $3,544–$4,523 per month ($20.45–$26.09 per hour). The position is in the UPEC-General bargaining unit. The posting describes six salary steps, with merit-based increases subject to satisfactory service and eligibility. The current vacancy is in the Shasta County Health and Human Services Agency Behavioral Health and Social Services Branch.

Requirements

• Two years of full-time experience as an Office Assistant II or Office Assistant II–525 with Shasta County; or two years of full-time general office support experience in an office environment, including one year at the journey level.
• Knowledge of modern office practices and department-specific methods, procedures, policies, and regulations.
• Knowledge of the programs, goals, and purpose of the assigned department.
• Knowledge of English grammar, vocabulary, spelling, punctuation, and business letter writing.
• Knowledge of lead-work and staff-development techniques and practices.
• Knowledge of computer terminology, keyboard arrangement, and common word-processing, spreadsheet, and database software.
• Ability to answer questions about department programs and processes; exercise sound judgment within established procedures and regulations; and interpret and explain procedures.
• Ability to provide verbal and written instruction, prioritize and monitor workloads, learn automated systems, and apply rules and procedures for initial applications for department services.
• Ability to use appropriate questioning and interviewing techniques; enter data accurately; and locate, identify, and correct inaccurate or incomplete information.
• Ability to communicate verbally and in writing with people from diverse socioeconomic and cultural backgrounds; lead and train employees; establish effective working relationships; and follow written and oral instructions.
• Some positions may require a valid California driver’s license; employees driving on County business must hold a valid license for the vehicle class and meet County automobile insurability requirements.
• Some positions may require typing at a net corrected speed of 45 words per minute.
• Some positions may require special language and culture skills, which candidates must demonstrate.

Responsibilities

• Answer the Mental Health Access Line, schedule appointments, and connect individuals with department programs.
• As lead-worker, instruct employees on laws, regulations, policies, procedures, and automated systems related to department programs.
• Prioritize and manage workload distribution; provide technical guidance on difficult problems or specialized issues; monitor work quality and timeliness; identify work deficiencies and provide instruction; and give feedback to a supervisor as requested.
• Assist the public in person or by phone; answer inquiries about department services, programs, and operations; obtain information, resolve discrepancies or errors, share relevant information, or refer clients to appropriate personnel or locations.
• Explain the proper use of forms and documents.
• Produce notices, reports, letters, legal documents, and fiscal or statistical information.
• Process, maintain, and prepare forms, records, reports, and control logs; maintain department files; and research and assemble information.
• Verify that information and data are complete, accurate, and consistent; identify and correct errors or omissions; and update or delete information.
• Operate automated systems and assist with interpreting requirements and laying out or formatting database, spreadsheet, or word-processing fields, screens, and report formats.
• Produce statistical, data-processing, and production-related reports.
• As assigned, perform initial applicant screening and initiate cases through an automated system.
• Perform related duties as assigned.

Benefits

• CalPERS retirement coverage, subject to applicable law and eligibility; the posting describes potentially applicable retirement formulas and employee contributions.
• Collective bargaining agreement coverage through the United Public Employees of California – UPEC General.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed