Office Assistant I - Animal Rescue & Assistance

City of Pasadena • Pasadena, TX

11d

About The Position

The Office Assistant I supports Animal Rescue & Assistance operations by assisting shelter visitors and customers, handling administrative and recordkeeping tasks, and helping with animal care and shelter upkeep. The role has no supervisory responsibilities and requires minimal supervision. The employee rotates Tuesday and Thursday evening shifts and Saturdays, and performs other duties as needed.

The position requires maintaining all necessary licenses, certifications, clearances, and job requirements without interruption. The employee must acquire Basic Animal Control Officer certification within one year of hire.

Requirements

• High school diploma or GED.
• Two years of experience with office machines, such as computers, copiers, fax machines, ten-key, and typewriters.
• Two years of customer-service and data-entry experience.
• Valid Texas driver's license.
• Experience working with and handling animals.
• Ability to identify dog and cat breeds and various types of wildlife, including birds.
• Acquire Basic Animal Control Officer certification within one year of hire date.
• Maintain all necessary licenses, certifications, clearances, and job requirements without interruption.

Nice To Haves

• Bilingual in English and Spanish.
• Experience and a good record of working with the public.

Responsibilities

• Answer phone calls from citizens and assist customers at the front desk with incoming and outgoing animals, pet adoptions, and animal licenses.
• Assist shelter visitors with lost and impounded pets, quarantined animals, adoptions, licenses, and relinquished pets, and provide information about responsible pet ownership, city ordinances, and state laws.
• Enter and maintain animal, pet-owner, license, spay/neuter, monthly-report, and state-mandated shelter-record information.
• File documents and regularly compare lost-and-found information with animals housed at the shelter.
• Communicate and organize pet transfers to other agencies, breed rescue groups, and veterinarians.
• Track Action Line complaints and coordinate with the dispatcher to ensure complaints are handled and reported to the Mayor's Action Line office.
• Keep the reception area organized, neat, and clean; assist with daily animal inventory; and help prepare the shelter for Saturday visitors by cleaning the lobby and restrooms.
• Prepare citations and case information for monthly court dockets and prepare pet-license renewal notices.
• Advise the supervisor about unusual or complicated situations, situations requiring police backup, or extremely irate citizens.
• Assist Animal Care Technicians with paperwork and arranging transport of animals for spaying or neutering.
• Perform other duties as needed.

Benefits

• Employee-only medical insurance starts at $15 per month; the most expensive employee-and-family plan costs less than $350 per month.
• Access to a City medical clinic staffed by a physician and two medical assistants, free for employees and covered dependents over age five.
• Free virtual visits with a medical professional for employees and covered dependents.
• College tuition reimbursement of up to $3,500 per year.
• Retirement plan contributions: the City matches employee contributions at 200%.
• Vacation accrual of two to six weeks per year, based on years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED