Office Assistant I

UPMC•Jamestown, NY

About The Position

UPMC Chautauqua Radiology is hiring a full-time Office Assistant to support the department’s day-to-day operations and help create a positive experience for patients. The role involves scheduling patient appointments, assisting customers in person and by phone, communicating with other departments, and obtaining and entering demographic and insurance information. The schedule is 12:30 p.m. to 9:00 p.m., with weekend shifts rotated. The department offers opportunities to learn, build skills, and grow professionally within UPMC.

Requirements

High school diploma or GED.
One year of work experience.
New York SCR Application due within the first week of hire.
NYS Staff Exclusion List (NYSEL) clearance.
NYS Statewide Central Register of Child Abuse (NYSCR) clearance.

Nice To Haves

Work experience in a medical office setting.
Knowledge of medical terminology.
Word processing and computer experience.

Responsibilities

Verify necessary information and records in the medical record and computerized scheduling system.
Schedule, coordinate, and reschedule patient appointments, and relay necessary messages to staff and providers.
Greet and register patients promptly and helpfully, provide instructions or directions, and notify the appropriate department or person of their arrival.
Perform appropriate patient check-in and check-out functions.
Maintain a clean, orderly waiting area, including the beverage area and reading materials.
Prepare patient charts for upcoming appointments.
Answer and screen telephone calls, take messages, and provide information.
Maintain and update physician schedules so patients are scheduled properly and appointments are confirmed.
Complete paperwork such as encounter forms and referrals, and use the computer system to generate billing information.
Answer questions regarding patient appointments and testing.
Comply with UPMC Health System policies and procedures and maintain strict confidentiality of medical records and other data.
Use appropriate automated financial management system modules for scheduling, information verification, entering charges, collecting and reconciling co-payments, and other tasks.