Junior Assistance Animal Reviewer
About The Position
The Junior Assistance Animal Reviewer analyzes submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines and reviews other profile information for accuracy. The role requires attention to detail, critical thinking, ownership of assignments, and a proactive approach to achieving designated production goals. The reviewer provides professional explanations to users when information is insufficient, collaborates with the team on questionable information, participates in discussions about procedural changes and ongoing training, and reports to the team lead and management as appropriate. The role involves meeting individual and team productivity and quality KPIs and contributing ideas and process improvements in a collaborative hybrid work environment. Employees work in the office three days per week and attend in-office team meetings and training sessions. The weekly schedule is Monday through Friday. PetScreening is a pet-property technology SaaS company whose platform helps property managers and housing providers manage residents' pets and assistance animals. Its mission is to advocate responsible pet ownership and help validate legitimate assistance animal accommodation requests.
Requirements
- Education and/or professional experience in a field directly related to disability services, such as medical care, therapy, or special education.
- Proficiency with technology and computers, including Google Suite, Slack, and Zoom.
- Ability to develop and maintain momentum through workflow.
- Ability to maintain focus when the environment may be distracting.
- Ability to adapt to varying workloads and procedural changes in an evolving environment.
- Attention to detail and critical thinking skills.
- Ability to take ownership of assignments and proactively work toward goals.
Responsibilities
- Analyze submitted documentation to determine whether it is sufficient to meet Fair Housing guidelines.
- Review profile information for accuracy.
- Provide professional explanations to users regarding insufficient information.
- Collaborate with the team in discussions about questionable information.
- Participate in team discussions about procedural changes or continued training.
- Report to the team lead and management as appropriate.
- Meet designated production goals and individual and team productivity and quality KPIs.
- Contribute ideas and process improvements to support a collaborative team.
Benefits
- Medical, dental, vision, and HSA benefits after 30 days of employment.
- Company-sponsored life insurance and short-term disability.
- Optional life insurance and long-term disability plans.
- 401(k) with a 3% match regardless of employee contribution.
- Paid time off accruing from the first day of employment.
- Paid holidays.
- Optional remote work days.
- Paid family, military, and bereavement leave.
- Pet-friendly office.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
