Office Assistant/Dispatcher

Precision Door Service•Menomonee Falls, WI

37d•$35,000 - $45,000•Onsite

About The Position

Supports the Office Manager and Door Team Manager by performing routine clerical functions, answering phone calls from customers, call center representatives and leadership, dispatching tickets to infield technicians and help managing the operational daily schedule, filing documents as needed, entering data, and other general office functions as needed.

Requirements

High School diploma
Experience preferably in a service industry
Experience working with employees with an attitude to ensure smooth communication and prompt resolution of requests and questions.
Skill in using Microsoft Office products (Word, Excel, and Outlook)
Skill in basic filing and recordkeeping with a focus on speed and accuracy
Ability to provide excellent customer service by assessing customer and vendor needs, meeting quality standards for services, and provided excellent customer service
Ability to cooperate and solve problems in a team environment
Ability to establish and maintain effective and cooperative working relationships with those contacted in the course of work
Ability to follow instructions and communicate effectively orally and in writing
Ability to organize work for timely completion
Customer-focused and Customer Service Orientation
Effective Communications
Interpersonal Skills
Problem Solving
Service Focus and Teamwork

Responsibilities

Answers phones with a professional tone and attitude for various sources.
Updates customers notes within the system.
Dispatches jobs from the system to infield technicians.
Upload and enter data to the system to support the staff.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Contributes to team effort by accomplishing related results as needed.
Other duties as assigned that support the overall goals of the organization.