Assistant Dispatcher

Mp Rpo•Bourne, MA

About The Position

The Assistant Dispatcher supports the Dispatcher and Drivers to ensure customer orders are delivered safely, accurately, and efficiently, with a focus on customer service. The role coordinates delivery logistics, communicates with the Sales Team and delivery personnel, and helps resolve issues affecting deliveries. The employer is a boutique appliance sales, service, and installation company established in 1983. It operates across four locations and serves Cape Cod and Martha’s Vineyard. The company services the products it sells and describes its culture as positive and supportive, with an emphasis on helping team members excel personally and professionally. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The stated pay is $20 per hour.

Requirements

High school diploma or equivalent.
At least one year in dispatching or control.
Proven customer service experience.
Sound judgment and critical thinking skills.
Strong communication and organizational skills.
Proficiency in Microsoft Office, particularly Excel, for data tracking and reporting.
Ability to handle sensitive customer information and resolve escalations professionally.
Strong attention to detail and ability to work independently.
Ability to adapt to changes in workload and schedule based on company needs.

Nice To Haves

Some college coursework or an associate degree in business, communications, or a related field.
At least one year of relevant experience in customer service, office administration, or a similar role.

Responsibilities

Finish and file delivery paperwork from the previous day or days.
Relay relevant information provided by delivery teams to the appropriate Manager or Salesperson.
Communicate with the Sales Team throughout the day by text, email, instant message, and phone about delivery or scheduling issues.
Route all delivery vehicles and make confirmation calls for the following day.
Note pertinent information on customer invoices.
Help resolve problems experienced by the Delivery Team.
Create and post the work schedule for all Delivery and Warehouse Personnel.
Perform other duties related to the position, to be discussed during the interview.