Assistant Dispatcher

MP RPO•Bourne, MA

6d•$20 - $21

About The Position

The Assistant Dispatcher supports the Dispatcher and Drivers to ensure customer orders are delivered safely, accurately, and efficiently, with a focus on customer service. The role involves coordinating with the Sales Team and delivery personnel, routing delivery vehicles, preparing schedules, handling delivery paperwork, and helping resolve delivery-related issues. The employer is a boutique appliance sales, service, and installation company established in 1983. It operates across four locations and serves Cape Cod and Martha’s Vineyard. The company sells a wide range of appliance brands, services the products it sells, and describes its culture as positive and supportive, with an emphasis on helping team members succeed personally and professionally.

Requirements

High school diploma or equivalent.
At least 1 year of experience in dispatching or control.
Proven customer service experience.
Sound judgment and critical-thinking skills.
Strong communication and organizational skills.
Proficiency in Microsoft Office, particularly Excel, for data tracking and reporting.
Ability to handle sensitive customer information and resolve escalations professionally.
Strong attention to detail and ability to work independently.
Ability to adapt to changes in workload and schedule based on company needs.

Nice To Haves

Some college coursework or an associate degree in business, communications, or a related field.
At least 1 year of relevant experience in customer service, office administration, or a similar role.

Responsibilities

Finish and file delivery paperwork from previous days and relay relevant information from delivery teams to the appropriate Manager or Salesperson.
Communicate with the Sales Team throughout the day by text, email, instant message, and phone about delivery or scheduling issues.
Route all delivery vehicles and make confirmation calls for the following day.
Note pertinent information on customer invoices.
Facilitate resolution of problems experienced by the Delivery Team.
Create and post the work schedule for Delivery and Warehouse Personnel.
Perform other duties related to the position, to be described during the interview.