Office Assistant 2 (PCN 110223)

State of Alaska•Juneau, AK

5d•Onsite

About The Position

This position is open to Alaska Residents only. The Alaska Department of Fish and Game, Division of Administrative Services is recruiting for an Office Assistant 2 located in Juneau, Alaska! This role helps connect Alaskans and visitors with the hunting, fishing and trapping opportunities across the state by selling licenses, permits and tags. The position involves connecting with customers and statewide Fish and Game staff to clear up regulation and licensing questions over the phone, via email and to walk-in customers. Other responsibilities include entering data for licenses sold from paper books to assist vendors in low internet access zones and rural communities. The Alaska Department of Fish and Game's mission is to protect, maintain, and improve the fish, game, and aquatic plant resources of the state, and manage their use and development in the best interest of the economy and the well-being of the people of the state, consistent with the sustained yield principle. The mission of the Division of Administrative Services is to provide administrative support to the various divisions of Fish and Game. The Alaska Department of Fish and Game strives for a diverse and inclusive workforce where safety and wellbeing are paramount and employees at all levels promote a culture where everyone is valued, treated equitably, and treated respectfully. The Licensing Section of the Administrative Services team assists the public with navigating rules and regulations put forward to sustain our fishing and hunting opportunities for future generations through the license sales program and record keeping of the licenses sold in accordance with applicable records retention laws.

Requirements

High school diploma or the equivalent.
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Possess a regular driver's license and be 18 years of age or older (if required by specific position).
Skill in typing (if required by specific position).

Nice To Haves

Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
Public Service Skills: Addresses customer core needs through actively seeking information and working to understand the customer's inquiries in order to provide a response that matches available resources and constraints.
Professionalism: Demonstrates a positive attitude, courtesy, tact and empathy, even when handling stressful situations. Able to manage workloads, meet deadlines and effectively identify and coordinate priorities.
Communication Skills: Ability to take into account the audience and nature of the information to make clear oral and written communication.

Responsibilities

Selling licenses, permits and tags.
Answering regulation and licensing questions over the phone, via email, and to walk-in customers.
Entering data for licenses sold from paper books.
Providing the public with specific and detailed information on department regulations when answering licensing calls and emails.
Ensuring attention to detail when data entering and fulfilling product orders.