Office Assistant 2 (PCN 073071)

State of Alaska • Anchorage, AK

3d • Onsite

About The Position

This position supports the Reemployment Benefits team by organizing correspondence and electronic case records. Responsibilities include reviewing incoming documents, entering information into a case management system, preparing routine letters, and updating tracking tools. The role also involves answering routine questions from injured workers and other customers, and directing them to the appropriate staff. As the employee gains experience, they will work with experienced staff to build skills in case processing, records management, and public service. The Division of Workers' Compensation administers Alaska's workers' compensation system, and the Reemployment Benefits team assists injured workers in remaining at or returning to work. This position is crucial for maintaining organized, accurate, and timely case management.

Requirements

• High school diploma or the equivalent
• One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
• Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
• Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
• Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
• Manages and Organizes Information: Identifies a need; gathers, organizes, and maintains information; determines its importance and accuracy, and communicates it by a variety of methods.
• Reading Comprehension: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.

Nice To Haves

• Experience operating motor vehicles (for some positions)
• Skill in typing (for some positions)

Responsibilities

• Reviewing incoming documents
• Entering information into the case management system
• Preparing routine letters
• Updating tracking tools using established procedures and templates
• Answering routine questions from injured workers and other customers
• Connecting customers with the right staff member when needed
• Organizing correspondence and electronic case records

Benefits

• Comprehensive benefits package
• Stability of public service
• Opportunity to learn how a specialized public program works
• Build transferable skills in case processing, records management, regulatory procedures, customer service, and electronic case systems
• Meaningful work with a clear connection between accurate work and timely service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED