Office Assistant 2 (02-8088)

State of Alaska•Juneau, AK

2d•Onsite

About The Position

Under general direction from the Administrative Officer 2, the Office Assistant 2 position functions within the Administrative Service section for the Division of Retirement and Benefits. It is responsible for manning the Division's front desk in our office lobby, answering and routing incoming calls for the division via the Interaction Client phone system, general copying and mailing of correspondence for section staff, sending outgoing faxes and routing incoming faxes to appropriate section staff, making counseling appointments, sort member correspondence and other miscellaneous tasks as assigned. Organize, prioritize, and address a very broad range of situations and use of independent judgment, discretion and analytical ability to determine an effective solution. The Office Assistant 2 will need to understand and participate in creating, tracking, and managing multiple priorities. You will gain experience handling and safeguarding confidential information.

Requirements

High school diploma or the equivalent
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs
Possess some or all of the following position specific competencies: Accountability, Decision Making, Organizational Awareness, Self-Management
Alaska Residents only

Nice To Haves

Possess some or all of the following position specific competencies: Accountability, Decision Making, Organizational Awareness, Self-Management

Responsibilities

Manning the Division's front desk in our office lobby
Answering and routing incoming calls for the division via the Interaction Client phone system
General copying and mailing of correspondence for section staff
Sending outgoing faxes and routing incoming faxes to appropriate section staff
Making counseling appointments
Sort member correspondence
Other miscellaneous tasks as assigned
Organize, prioritize, and address a very broad range of situations
Use of independent judgment, discretion and analytical ability to determine an effective solution
Understand and participate in creating, tracking, and managing multiple priorities
Handling and safeguarding confidential information