Office Assistant 2 (02-1633)

State of Alaska•Anchorage, AK

2d•Onsite

About The Position

This position is open to Alaska Residents only. The Office Assistant 2 answers the main phone for the Office of Public Advocacy (OPA), greets clients and the general public, and performs a wide range of reception services on behalf of the Anchorage office. These services include receiving and prioritizing inquiries and incoming and outgoing mail; sorting and preparing daily court documents for delivery; electronic filing; redacting confidential information; and other duties as assigned. The Office of Public Advocacy provides legal advocacy and guardianship services to vulnerable Alaskans. With offices in Anchorage, Juneau, Fairbanks, Kenai, Palmer, and Bethel, OPA advocates for abused and neglected children in protective proceedings; provides public guardianship for incapacitated adults; and provides court-appointed attorneys for respondents in adult guardianship proceedings, parents in child in need of aid cases, and defendants in criminal cases.

Requirements

High school diploma or the equivalent
One year of experience that includes clerical tasks such as greeting clients, answering phones, typing, filing, sorting mail, entering data, receiving payments, making change, or maintaining logs.
Uses computers, software applications, databases, and automated systems to accomplish work
Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.