Office Assistant 2

Pierce County • Tacoma, WA

1d • Onsite

About The Position

In this role you will be supporting the Development Center to ensure that the high customer flow is well managed. As the first person to receive customers on site, you will determine needs of contractors, homeowners, and others seeking to apply, follow up on, and receive completed permits. You will also receive payments, handle cash transactions, perform basic clerical duties, and provide the very best in customer service. As a liaison balancing customer needs with available resources, you will be referring customers to the proper resources from our Permit Technicians to Civil Engineers to keep Pierce County growing. PPW stewards a healthy and vibrant community by collaboratively planning and investing in our people, infrastructure, systems, and policies. PPW’s team has more than 800 members that collaborate, innovate and inspire in performing essential services to the community. The department is responsible for the County road and levee systems, sewer systems, airports, ferries, building permits, environmental review, sustainability, community planning, and code enforcement.

Requirements

• One year of general clerical work experience.
• Resume and cover letter are required.
• Applicant will need to authorize and complete a background check.
• Applicants must be legally authorized to work in the United States without the need for visa sponsorship.

Nice To Haves

• Quick-thinking organizational and prioritization skills
• Attention to customer needs
• Commitment to delivering excellent customer service
• Ability to manage multiple priorities
• Proactive process improvement focused approach
• Ability to adapt to new and complex software systems

Responsibilities

• Perform receptionist and general office duties; respond to routine inquiries by telephone or person-to-person; fulfill requests for publications or office supplies.
• Receive and process routine to moderately complex forms and applications, i.e., determines regulatory or procedural compliance; computes or verifies data, fees or payments; assists in the proper completion of forms or documents; and research governing directives to answer questions and resolve routine problems encountered.
• May also provide information and advice in response to questions raised by the public served.
• Perform timekeeping functions for work unit or department; complete time records; compute time; maintain leave status records and monitor leave balances.
• Organize, maintain and retrieve information and documents from files and records.

Benefits

• Access to professional development through robust online learning and other training opportunities throughout your career
• Multiple career growth and promotional opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed