Office Assistant 2 Bilingual

Lane County•Charnelton Place, OR

7d•Hybrid

About The Position

The Office Assistant position will provide excellent customer service to our patients and will assist with a variety of administrative tasks and duties. The Office Assistant team is an integral part of our organization and is the center of organizing and running the daily operations of our practice. This position will provide Front desk services in a high volume and fast-paced primary care setting. Other duties may include: customer service call center coverage, establishing new patients, routine outbound appointment scheduling, insurance verification, accurate cash handling and record keeping, data entry and verification of client demographic information. This position must demonstrate excellent customer service both in person and via phone for the Community Health Centers clientele. You will function as a Front Desk Services member in a team setting to provide assistance to the patients and clients of Community Health Centers of Lane County. Greets patients, assesses their insurance status and checks them in for their appointment. Receives, transfers or refers calls to proper sources; provides complex or technical information, which requires the interpretation of office or program policies and procedures in order to facilitate office operations or assist the public; meets and greets the public and directs individuals to appropriate staff. Communicates to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record. Accurate cash handling and record keeping. Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.

Requirements

Equivalent to the completion of the twelfth grade.
Two years of responsible clerical and office assistance experience.
An equivalent combination of experience and training that will demonstrate the required knowledge and abilities is qualifying.
Proficiency in both English and Spanish (demonstrated by passing a bilingual test).
Ability to communicate clearly and concisely.
Ability to maintain confidentiality of communications.

Nice To Haves

Ability to float to other clinics as needed to provide coverage, training and support.

Responsibilities

Provide Front desk services in a high volume and fast-paced primary care setting.
Provide customer service call center coverage.
Establish new patients.
Perform routine outbound appointment scheduling.
Verify insurance.
Handle cash accurately and maintain records.
Perform data entry and verification of client demographic information.
Greet patients, assess their insurance status and check them in for their appointment.
Receive, transfer or refer calls to proper sources.
Provide complex or technical information, which requires the interpretation of office or program policies and procedures.
Meet and greet the public and direct individuals to appropriate staff.
Communicate to back office via staff messaging and telephone encounters as appropriate, in the electronic medical record.
Establish and maintain solid working relationships through communication, cooperation and positive interactions with all patients, employees, staff and providers.
Interpret between English speakers and LEP persons.
Orally translate documents.
Provide oral assistance.
Provide written assistance, including some written document translation.