Office Assistant 1 (PCN 063035M)

State of Alaska • Anchorage, AK

1d • Onsite

About The Position

This position is open to Alaska Residents only. The Department of Family and Community Services, Office of Children's Services (OCS) is recruiting for full-time Office Assistant 1 located in Anchorage, Alaska. The Office Assistant 1 position is responsible for processing all incoming and outgoing discovery documents. Communicating with various agencies and the public over the phone and email, processing incoming/outgoing legal documents, creating case files, organizing case files, scanning, filing, faxing, and other duties as needed. Daily courier service to OCS offsite offices and other agencies. Other duties include back up support for the front desk and any other clerical duties as needed.

Requirements

• Maintains a professional demeanor when interacting with the public or other agencies, while providing timely, attentive service, making sure the customer's needs are met in a manner that reflects positively on our division.
• Uses computers, software applications, databases, and automated systems to accomplish work.
• Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
• Sees and pays attention to details; recognizes the component parts of a procedure or object, and can verify correctness or error in an individual part or procedure.
• Applies knowledge of clerical equipment and software, processes, techniques, and professional standards to complete routine office work to generally accepted professional standards.
• Completes work independently with minimal supervision.
• Uses skills and abilities to complete tasks consisting of many different and connected parts, including deciding which processes to use.
• High school diploma or G.E.D.; OR Acceptance in full standing by an accredited college (this includes acceptance in a concurrent enrollment or dual enrollment program); OR A Career Readiness Certificate with ACT WorkKeys® scores of skill level 3 or higher in: Graphic Literacy (formerly Locating Information), Applied Math, and Workplace Documents (formerly Reading for Information).
• Current automotive insurance must be in place prior to use of a personal vehicle while conducting business on behalf of the State.
• Must possess a valid driver's license and be 18 years of age or older on or before the first day of employment (for positions requiring operation of a State vehicle).

Nice To Haves

• The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes.

Responsibilities

• Processing all incoming and outgoing discovery documents.
• Communicating with various agencies and the public over the phone and email.
• Processing incoming/outgoing legal documents.
• Creating case files.
• Organizing case files.
• Scanning.
• Filing.
• Faxing.
• Daily courier service to OCS offsite offices and other agencies.
• Back up support for the front desk.
• Other clerical duties as needed.

Benefits

• Insurance Benefits
• Retirement Benefits
• Paid Leave
• Twelve paid holidays per year
• Mileage reimbursement is available when a personal vehicle is used for work-related matters.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED