Office and Operations Coordinator

RTR Pilates•Potomac, MD

3d•$20 - $25•Onsite

About The Position

The Office & Operations Coordinator plays a critical role in supporting RTR Pilates’ headquarters operations, leadership team, and growth initiatives. Serving as the central hub for administrative excellence, this position oversees human resources support, client relations, and day-to-day office operations. The ideal candidate is highly organized, polished, collaborative, and thrives in a fast-paced environment.

Requirements

1–3 years of experience in an administrative, office support, client service, or operations role (experience in boutique fitness, hospitality, wellness, or service-based environments is a plus).
Proven ability to support executive leadership across Operations, HR, Marketing, and Client Relations.
Strong written and verbal communication skills with a professional and welcoming demeanor.
Proficiency in basic office software and technology (email, calendar management, spreadsheets, document processing).
Strong organizational skills with the ability to manage multiple priorities in an in-person, fast-paced setting.
Available to work 30–40 hours per week, fully in-person at the Potomac headquarters.
Reliable, punctual, and consistent in attendance and task follow-through.
Highly organized with a strong ability to manage schedules, coordinate meetings, and ensure all administrative workflows are completed efficiently.
Acts as a central hub for communication, possessing exceptional verbal and written skills across internal and external stakeholders.
Builds positive relationships across teams and fosters a collaborative, welcoming work environment.
Flexible and skilled at managing shifting priorities across diverse functional areas including HR, Client Relations, and Facilities.
Thrives when working within established systems, recognizing the value of consistency across lead tracking, communications, and daily operations.

Nice To Haves

experience in boutique fitness, hospitality, wellness, or service-based environments is a plus

Responsibilities

Partner with our HR Manager to ensure new hires have a seamless start. Manage interview scheduling, process Paylocity paperwork accurately and keep employee records organized. Assist with recruitment.
Keep our Potomac headquarters looking polished and running without a hitch. Take full ownership of vendor relationships, deliveries, and shared office spaces so HQ represents our high brand standards every day.
Anticipate inventory needs for retail items like grip socks and marketing materials, and coordinate new-hire asset uploads (like studio headshots) promptly.
Clear the runway for the Director of Operations and Fractional COO. Prep meeting materials, and handle administrative details so leadership can stay focused on strategic studio expansion.
Serve as the welcoming voice of RTR Pilates HQ. Manage incoming phone calls, the central info inbox, and donation requests with a warm, helpful touch that reflects a premier boutique fitness brand.