Office Administrator

The Suddath Companies•Lubbock, TX

18d

About The Position

The Office Administrator manages relationships and correspondence among customers, operations, independent contractors, and the customer’s customer department. The role supports Home Delivery Administration and Operations in completing the appropriate processes and procedures. The work is primarily performed in a climate-controlled environment and involves office administration, correspondence, order research, document processing, data entry, and coordination of daily delivery operations.

Requirements

High school diploma, GED, or equivalent required.
Basic knowledge of Microsoft Excel, Outlook, Word, and other Microsoft Office products.
Ability to work in a team environment and demonstrate flexibility and patience.
Excellent organization and problem-solving skills.
Good oral and written communication and interpersonal skills.
Highly motivated self-starter with the capability to handle multiple duties and challenges.
Sufficient ability to read, speak, and write English to understand and give directions and complete paperwork accurately.
Ability to operate a variety of standard office equipment as required by the job and perform data entry and typing functions.

Nice To Haves

Two-year college degree preferred, but not required.
Previous office experience preferred.

Responsibilities

Receive customer, client, and Independent Contractor phone calls and respond accordingly.
Check email regularly and respond appropriately.
Correspond with the Central Office regarding customer relations, order research, and other location issues.
Receive the previous day's routes from the local Operations Manager and scan them to Home Delivery Administration.
Oversee the full BOL process, including following up on previous-day BOLs, updating delivery dates for rescheduled deliveries, preparing the next day's deliveries, and filing completed BOLs.
Print and appropriately file all Service Orders.
Scan Service Orders to the appropriate departments.
Enter notes and additional information for customers and Independent Contractors into the appropriate system.
Correspond with the Warehouse Manager about customers' orders.
Research open and unassigned orders.
Assist with printing the daily manifest and organizing the next day's routes.
Prepare the Hot Shot printout for the Warehouse.
Check in all returns.
Enter received FedEx orders into a spreadsheet.
Perform other duties and tasks as assigned.
Understand and support the company's written Mission Statement, Philosophy Statement, Value Statement, Vision, and Strategy.