Office Administrator

The Hausmann Group•Milwaukee, WI

10d•Onsite

About The Position

At Hausmann Group, we empower our associates to provide exceptional support & guidance to our clients and agents. As the Office Administrator, you will create a warm and inviting office experience for associates, clients, and vendors. You will be the eyes and ears of the office and view the office as your office. In this role you are responsible for ‘sparking joy’ in our Haus. Accountability: Ability to follow processes and procedures and meet deadlines. Maintain strong attention to detail to limit errors but be willing to acknowledge and correct errors, if they do happen, in a timely manner. Assume responsibility to ensure issues and concerns will be addressed and follow them through to a conclusion. Collaboration: Be respectful of diverse thoughts, views, and approaches. Collaborate with others to promote services and resources to meet associate and client needs. Encourage collaboration and partnership to develop relationships and build trust. Be willing to learn and adapt to the processes and preferences of associates and clients. Customer Service: Interact with Hausmann Group associates and clients in an empathetic and professional manner. Take every opportunity to appreciate each person’s needs, goals, preferences, and expectations. Understand the agency’s areas of expertise and service offerings and encourage associates and clients to utilize resources as appropriate. Communication: Present information clearly, concisely, and accurately. Use tact and discretion when managing sensitive information. Develop written communication and use it appropriately to communicate.

Requirements

Represent Hausmann and live by its core values.
Be a kind and empathetic colleague.
Value a welcoming office environment for all.
Promote a culture of continuous improvement and innovation.
Be organized and get a sense of satisfaction from structure and seeing tasks through to the very end.
Know your way around a computer.
Be able to generate reports and spreadsheets.
Be a clear and effective writer and communicator.
Be great at prioritizing competing interests.
Know when to ask others for help.

Responsibilities

Create a warm and inviting office experience for associates, clients, and vendors.
Act as the eyes and ears of the office.
Follow processes and procedures and meet deadlines.
Maintain strong attention to detail to limit errors.
Acknowledge and correct errors in a timely manner.
Assume responsibility to ensure issues and concerns will be addressed and follow them through to a conclusion.
Be respectful of diverse thoughts, views, and approaches.
Collaborate with others to promote services and resources to meet associate and client needs.
Encourage collaboration and partnership to develop relationships and build trust.
Learn and adapt to the processes and preferences of associates and clients.
Interact with Hausmann Group associates and clients in an empathetic and professional manner.
Appreciate each person’s needs, goals, preferences, and expectations.
Understand the agency’s areas of expertise and service offerings and encourage associates and clients to utilize resources as appropriate.
Present information clearly, concisely, and accurately.
Use tact and discretion when managing sensitive information.
Develop written communication and use it appropriately to communicate.