Office Administrator

Strategic HR Client•Cincinnati, OH

25d•Onsite

About The Position

Allied Technical Services is hiring a full-time, office-based Office Administrator in Sharonville, Ohio. The role serves as the first point of contact for visitors and callers, creating a professional and welcoming front-office experience. The Office Administrator answers and routes calls, greets and assists guests, manages mail and deliveries, and provides administrative support to keep daily office operations running smoothly. The position works closely with the Business Manager and internal teams to support accurate communication, organized records, and responsive customer service.

Requirements

High school diploma or GED.
Professional, customer-focused approach with strong phone etiquette and a welcoming presence.
Clear verbal and written communication skills and the ability to interact effectively with visitors, customers, vendors, and employees at all levels.
Strong organization, administrative, and recordkeeping skills; ability to manage multiple tasks, maintain accurate information, prioritize work, meet deadlines, and follow through.
Ability to maintain confidentiality and use discretion with employee, customer, financial, or other sensitive information.
Reliability, punctuality, consistency, initiative, and willingness to assist where needed.
Problem-solving skills and sound judgment, including the ability to resolve routine issues, learn internal processes, suggest improvements, and escalate concerns appropriately.
Proficiency with Microsoft 365, including Outlook, Word, Excel, and Teams.
Ability to use basic office equipment such as a multi-line phone system, copier/scanner, and postage or shipping tools.

Nice To Haves

Additional coursework or training in office administration, accounting, bookkeeping, customer service, or business.
One or more years of office administration, receptionist, front desk, customer service, or related administrative experience.
Experience in a professional office setting.
Accounting or bookkeeping experience, particularly with accounts payable, accounts receivable, invoice processing, transaction entry, reconciliations, expense documentation, payroll support, or related business software.

Responsibilities

Greet visitors, determine their needs, provide general information, and notify appropriate team members.
Answer, screen, and route incoming phone calls; take accurate messages and respond to routine inquiries.
Receive, sort, and distribute mail, packages, and deliveries; coordinate outgoing shipments and maintain related documentation.
Maintain the reception area, conference rooms, kitchen, and shared spaces in a clean, organized, stocked, and professional condition.
Provide administrative support, including data entry, scanning, copying, filing, document preparation, proofreading, formatting, and maintaining electronic and paper records.
Prepare routine correspondence, reports, spreadsheets, presentations, forms, labels, and other office materials.
Maintain shared calendars, contact lists, directories, office records, and recurring administrative schedules.
Track maintenance requests, coordinate access, and escalate building, safety, or equipment concerns to the Office Manager.
Support new-hire and employee administrative needs, including preparing workspaces, assembling orientation materials, coordinating access or equipment requests, and updating internal directories.
Assist with meetings, employee events, trainings, travel arrangements, catering, and other office activities.
Provide basic accounting and bookkeeping support, including organizing invoices and receipts, coding or entering transactions, reconciling routine records, preparing deposits, supporting accounts payable or receivable documentation, and maintaining expense and accounting records.
Handle routine customer, vendor, facility, and office matters using sound judgment; escalate issues to the Business Manager when appropriate.
Protect confidential information and follow office procedures, records-retention practices, safety requirements, and company policies.
Identify opportunities to improve office procedures, organization, communication, and workflow efficiency, and provide additional administrative support to internal teams.