Office Administrator

Holland & Knight•Atlanta, GA

24d•Onsite

About The Position

The Office Administrator provides strategic and tactical leadership to align office functions and staff with firm objectives. Based in the Atlanta office, the role oversees human resources, staffing, operational and staff workflow support, and facilities management, while coordinating with accounting, marketing, IT, and recruiting. This exempt management position reports to the Executive Partner and the Chief of Office Operations.

Requirements

Bachelor’s degree required.
At least 5 years of experience in a professional services firm.
Knowledge of local, state, and federal labor and employment laws and policies.
Knowledge and skills relating to conflict management and change management techniques.
Knowledge of general accounting processes, terms, concepts, and policies.
Knowledge of workforce demographics and trends.
Knowledge of changes and trends in the legal industry.
Excellent interpersonal and communication skills.
Excellent organization, time management, problem-solving, and analytical skills.
Ability to sit or stand for extended periods of time.
Moderate or advanced keyboard usage.

Nice To Haves

Certifications are helpful.

Responsibilities

Recruit, hire, and supervise Practice Assistants, Paralegals, Receptionists, Office Service Specialists, Office Services Supervisors, and Guest Services Specialists.
Daily supervision of local IT and Records personnel.
Arrange and ensure completion of onboarding, mandatory training, and office orientation for new staff and attorneys; supervise departures for all positions.
Compose evaluations, gather feedback from key stakeholders, deliver annual performance evaluations, and make staff bonus and merit increase recommendations.
Collaborate with the firm’s HR Department on progressive discipline and discharge policies, monitor staff use of PTO and LOAs, support benefit administration, and manage employee relations through conflict management.
Develop the office budget, maintain variance accountability in line with firm objectives and operational requirements, and review office financial performance metrics.
Coordinate with practice groups and firm management to develop staffing support and best practices.
Manage facilities, including emergency and safety practices, office-space use, vendor selection, facility improvements and build-outs, moves, and liaison with building management.
Work with the Director of Real Estate on build-outs, renovations, and moves.
Plan strategically for office growth.
Develop the office Business Continuity Plan and Business Impact Assessment with the firm’s Director of Security, and escalate incidents to the firm Business Continuity Task Force.
Assist with ISO audit compliance.
Oversee support staff, office support services, the conference center, reception, and other departments, collaborating with firm-wide administration and management teams.
Coordinate with firm-wide procurement efforts for local office supplies, equipment, and other purchases.
Oversee, champion, and support firm-wide and office projects, including 9/11 day of service, Diversity, Equity and Inclusion presentations, and CLE or Practice Group presentations for clients or specific industries.
Participate in designated office and firm meetings.
Perform special projects and other duties as assigned.