OFFICE ADMINISTRATOR IV

State of Illinois•Springfield, IL

6d•$61,524 - $85,620•Hybrid

About The Position

The Bureau of Disability Determination Services (BDDS), within the Illinois Department of Human Services, is hiring an Office Administrator IV for Auxiliary Services/Computer Operations. The position ensures compliance with Social Security Administration (SSA) and Disability Determination Services (DDS) standards and procedures, and performs specialized functions for entering and establishing claims in the Disability Claims Processing System (DCPS) for assignment to Disability Claims Adjudicators. The role directs subordinate staff performing complex technical office support functions, maintains disability-claim data, and uses automated office equipment and software for claims control and statistical and management reporting. The position oversees automatic and manual case assignments to adjudicative and technical staff, maintains case-level and assignment totals under the direction of Adjudication Services, trains and monitors staff, and serves as a liaison among Bureau levels, SSA field office staff, and in-state and out-of-state case-processing components. The role is based at the Department’s Springfield headquarters, with attendance there required as operational needs dictate; an anticipated hybrid schedule may be available. The position is salaried and full-time, with work hours Monday through Friday, 8:00 a.m. to 4:30 p.m., including a one-hour unpaid lunch. The anticipated salary is $5,127–$7,135 per month ($61,524–$85,620 per year).

Requirements

Knowledge, skill, and mental development equivalent to completion of two years of study at a secretarial or business college and two years of office experience; or completion of high school and four years of Office Assistant experience; or four years of independent business experience.
Ability to keyboard accurately at 30 words per minute.
Ability to use office equipment, including a personal computer.
Ability to pass a federal employment background check and the SSA federal background investigation suitability determination required for access to Social Security disability data, records, and systems.

Nice To Haves

Two years of experience directing and supervising clerical support office staff.
Three years of experience using program operations and policies for a human services organization.
Three years of experience using office procedures and programs for a public or private organization.
Three years of experience communicating with stakeholders about case intake issues in person and electronically.
Two years of experience providing staff training.

Responsibilities

Oversee compliance with SSA/DDS guidelines for proper claim entry and assignment to adjudicative and technical staff.
Monitor compliance with DDS regulations, procedures, and operations.
Serve as a working supervisor.
Coordinate Case Intake functions with Bureau programs and projects by conferring with Bureau managers, professional staff, and clerical personnel.
Coordinate with Information Systems personnel on software application changes, problem resolution, and issue definition.
Monitor the effectiveness and functionality of DCPS software for claims intake and assignment.
Direct subordinate staff performing specialized office support functions, train new and experienced staff, and monitor work product.
Oversee Bureau-wide automatic and manual case assignments and maintain case-level and case-assignment totals.
Serve as a liaison between Bureau levels, SSA field office staff, and other in-state and out-of-state case-processing components.
Perform other duties as assigned or required within the scope of the position.