Branch Administrator IV

Mitsubishi Electric US • Boston, MA

4d • Onsite

About The Position

The Branch Administrator IV responds to customer service requests, provides administrative support, and completes other administrative duties for branch operations. The position is located in Woburn, Massachusetts. The employee must follow company safety policies and actively participate in one or more committees.

The role supports branch financial and administrative processes, customer communications and service dispatch, payroll and billing, document and contract processing, office organization, and purchasing. It also provides administrative support to other office personnel as needed.

Requirements

• At least 5 years of applicable experience.
• High school diploma required.
• Strong work ethic, organization, time management, and ability to work as a self-starter.
• Ability to follow standard filing procedures.
• Detail-oriented, professional, and reliable.
• Proficiency in Excel and Word.
• Ability to use a 10-key keypad by touch and type 60–65 words per minute.
• Strong problem-solving, documentation, research and resolution, data analysis, and multitasking skills.
• Knowledge of basic accounting principles.
• Thorough knowledge of applicable accounts payable/general ledger systems and procedures, financial chart of accounts, and corporate procedures.
• Effective verbal and written communication skills.
• Ability to interact professionally with employees and vendors.
• Fluency in spoken and written English.
• Ability to perform mathematical computations, including percentages, fractions, addition, subtraction, multiplication, and division, quickly and accurately.

Nice To Haves

• College coursework in accounting preferred.
• Experience with SAP, Total Service, and Concur is a plus.

Responsibilities

• Process payment requests, including check requests, expense reports, intercompany notes payable, and vendor invoices.
• Follow established procedures for office functions, including IIPP, accounts receivable, and accounts payable.
• Become proficient in applicable IT systems and software, including Total Service, Salesforce, and Microsoft Office Suite.
• Follow established procedures for data entry, document retention and storage, and office safety.
• Answer telephones and respond to general customer service inquiries and service support requests.
• Dispatch customer service requests and enter received requests into the computer database.
• Communicate with customers as needed regarding trouble calls.
• Enter mechanics’ time into the computer database daily.
• Prepare weekly payroll and weekly accounts receivable billing.
• Create purchase orders upon request.
• Prepare accounts payable invoices for ACO payment twice monthly.
• Submit Total Service forms for all customer accounts, jobs, and vendors.
• Process inspection reports and maintain open order, inspections, and planned repair binders and electronic files.
• Process contracts upon receipt, including electronic files, certificates of insurance, bond requests, and related forms.
• Distribute and prepare mail and packages, including FedEx shipments.
• File customer account information, vendor accounts payable information, time tickets, and packing lists and purchase orders.
• Prepare general correspondence as directed.
• Maintain orderly files, office area, and stock room.
• Order repairs for office machines and other office-related services, and order company and general office supplies.
• Provide administrative support to other office personnel, including material research, bid forms, correspondence, and reports.
• Perform other duties as assigned.
• Adhere to company safety policies and actively participate in one or more committees.

Benefits

• 401(k) eligibility
• Vacation time
• Sick time
• Parental leave
• Medical, financial, and/or other benefits, depending on the position offered
• Potential commissions, incentive compensation, and discretionary awards, depending on the position offered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED