Office Administrator

Aprio•Charlotte, NC

10d

About The Position

Aprio is seeking an Office Administrator to serve as the welcoming face and operational hub of the local office. The role helps ensure smooth day-to-day operations by managing front desk activities, supporting tax professionals, and delivering a positive experience for clients and internal team members. It calls for strong organization, sound judgment, discretion, and a client-first approach in a fast-paced, detail-driven environment. The position offers the opportunity to contribute to a high-performing local office, gain exposure to a professional services environment, build administrative and organizational capabilities, and work in a collaborative, supportive culture. Aprio describes its broader workplace as people-first, growth-oriented, and flexible, with remote and hybrid options available; the specific work arrangement for this position is not stated.

Requirements

High school diploma or equivalent.
Previous experience in a receptionist or administrative role is preferred.
Proficiency in Microsoft Office Suite, including Word, Excel, Outlook, and PowerPoint.
Experience with calendar and scheduling management tools.
Familiarity with electronic document management and filing systems.
Basic data-entry skills with accuracy and attention to detail.
Excellent verbal and written communication and interpersonal skills.
Strong organizational skills and attention to detail.
Professional demeanor and a client-centric approach.
Ability to handle confidential information with discretion and integrity.
Effective time-management skills and ability to prioritize tasks and meet deadlines.
Initiative and accountability in managing daily responsibilities with minimal direction.
Ability to remain composed, professional, and solutions-oriented in a fast-paced, client-facing environment.
Collaborative, team-first mindset and ability to build positive, trustworthy relationships.
Reliability in following through on commitments and proactively communicating the status of open items.
Ability to adapt to shifting priorities while maintaining consistent, high-quality work.
Ability to learn and navigate firm-specific platforms and software.

Nice To Haves

Additional education or certification in office administration.
Familiarity with tax software, such as CCH or Thomson Reuters.

Responsibilities

Greet clients and visitors professionally and maintain a welcoming, organized reception area.
Answer and direct incoming calls, take messages, and route calls as needed.
Schedule and manage client appointments and meetings for tax professionals.
Respond to client inquiries while protecting confidential information and exercising discretion.
Sort and distribute mail, faxes, and other correspondence.
Maintain and organize electronic and paper filing systems for client records and office documents.
Enter client information into databases and assist with preparing and processing tax-related documents and forms.
Monitor and order office supplies and report maintenance issues to appropriate personnel.
Support office event planning and coordination, including scheduling, catering, and supply ordering in accordance with firmwide guidelines.
Coordinate with tax professionals and support staff about client appointments and facilitate efficient office operations.

Benefits

Medical, dental, and vision insurance beginning on the first day of employment.
Flexible Spending Account and Dependent Care Account.
401(k) with profit sharing.
Nine or more holidays and a discretionary time-off structure.
Parental leave for primary and secondary caregivers.
Tuition Assistance Program and CPA support program with a cash incentive upon completion.
Discretionary incentive compensation based on firm, group, and individual performance.
Incentive compensation related to origination of new client sales.
Wellness program.
Flexible working environment, including remote and hybrid options.
Competitive compensation and industry-leading benefits.