Office Administrator IV

State of Illinois•Springfield, MO

4d•Hybrid

About The Position

The Bureau of Disability Determination Services (BDDS) is seeking an Office Administrator IV to perform highly technical and specialized functions supporting disability claims processing. The position ensures compliance with Social Security Administration (SSA) and Disability Determination Services (DDS) standards and procedures when establishing claims in the Disability Claims Processing System (DCPS) for assignment to Disability Claims Adjudicators. The employee directs subordinate staff performing specialized office support functions, oversees automatic and manual case assignments to adjudicative and technical staff, and maintains case-level and assignment totals under direction from Adjudication Services. The role uses automated office equipment and software applications for claims control and statistical and management reports, trains staff and monitors their work, and serves as a liaison among Bureau units, SSA field offices, and other in-state and out-of-state case-processing components.

Requirements

Knowledge, skill, and mental development equivalent to two years of study at a secretarial or business college and two years of office experience; or high school completion and four years of Office Assistant experience; or four years of independent business experience.
Ability to keyboard accurately at 30 words per minute.
Ability to utilize office equipment, including a personal computer.
Ability to pass a federal employment background check and complete the SSA federal background investigation and suitability determination before starting.

Nice To Haves

Two years of experience directing and supervising clerical support office staff.
Three years of experience utilizing program operations and policies for a human services organization.
Three years of experience utilizing office procedures and programs for a public or private organization.
Three years of experience communicating with stakeholders about case intake issues in person and electronically.
Two years of experience providing staff training.

Responsibilities

Oversee claim entry and assignment to adjudicative and technical staff in accordance with SSA and DDS guidelines.
Monitor compliance with DDS regulations, procedures, and operations.
Serve as a working supervisor for subordinate staff performing complex, specialized office support functions.
Coordinate Case Intake functions with Bureau programs and projects, consulting with Bureau managers, professional staff, clerical personnel, and Information Systems personnel.
Monitor the effectiveness and functionality of DCPS software for claims intake and assignment.
Oversee Bureau-wide automatic and manual case assignment to adjudicative and technical staff.
Maintain case-level and case-assignment totals under direction from Adjudication Services.
Train new and experienced staff and monitor their work product.
Serve as liaison between Bureau levels, SSA field office staff, and other in-state and out-of-state case-processing components.
Perform other duties reasonably within the scope of the position.

Benefits

Pension program
Competitive group health, life, dental, and vision insurance
Three paid personal business days annually
Twelve paid sick days annually, with carryover
10–25 days of paid vacation annually, with 10 days in the first year
Thirteen paid holidays annually, and 14 in even-numbered years
Flexible work schedules when available and dependent on position
Twelve weeks of paid parental leave
Deferred Compensation Program, a supplemental retirement plan
Optional pre-tax Medical Care Assistance Plan and Dependent Care Assistance Plan
Federal Public Service Loan Forgiveness Program eligibility
GI Bill training and apprenticeship benefits eligibility for qualifying veterans
Commuter Savings Program for Chicago employees