Office Administrative Spec

Orkin LLC • Peoria, IL

4h

About The Position

The Office Administrative Specialist (described in the posting as a Customer Service Specialist) helps customers receive reliable pest-management service by handling requests, arranging service visits, and supporting efficient technician routes. The role requires a customer-focused service mindset, accuracy, organization, and accountability in a fast-paced environment. Orkin provides training, and no pest-industry experience is required.

Requirements

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Basic computer skills with various software and web-based applications.
• Proficiency in Microsoft Office.
• Strong attention to detail and follow-through.
• Ability to prioritize tasks and manage time efficiently.
• Ability to sit at a desk and work with a computer, keyboard, telephone, and other office equipment for extended periods.
• Ability to regularly lift and/or move up to 25 pounds.
• Must meet physical job requirements and safely perform job duties with or without accommodations.

Nice To Haves

• Previous customer service or sales experience.

Responsibilities

• Answer incoming calls and make outbound calls to schedule, confirm, and follow up on service appointments.
• Use Windows-based and web-based systems to track routes and optimize current and future schedules.
• Schedule technician appointments to minimize drive time or distance and recommend alternative routes when appropriate.
• Use listening skills and probing questions to identify customer concerns and evaluate needs.
• Maintain accurate customer database information, including call details, dispositions, payments, and other results.
• Reschedule unserviced accounts within 24 hours.
• Participate in quality assurance processes, programs, and initiatives.
• Safeguard customers’ privacy and other proprietary information.
• Coordinate service, resolve issues, and support customer satisfaction and branch customer growth.

Benefits

• Competitive earnings starting at $18 to $19 per hour.
• Medical, dental, vision, maternity, and life insurance.
• 401(k) plan with company match.
• Employee stock purchase plan.
• Paid vacation, holidays, and sick leave.
• Employee discounts.
• Tuition reimbursement.
• Dependent scholarship awards.
• Industry-leading comprehensive training program.
• Opportunities to volunteer and give back.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED