Office Administrative Assistant

Rock Island Auction Company•Bedford, TX

1d•Onsite

About The Position

Rock Island Auction Company (RIAC), the #1 firearms auction house in the world, is searching for a full-time Office Administrative Assistant in Bedford, Texas! This role involves delivering world-class customer support, setting a positive first impression by greeting visitors, and resolving inquiries from buyers, collectors, and gun enthusiasts globally. The position requires being a communication champion with prompt follow-up, meticulous attention to detail, analytical thinking, and sound decision-making. This is an on-site, non-exempt, full-time role with dedicated hours Monday through Friday from 8:00 am to 5:00 pm at our Bedford, TX location, with the opportunity for overtime and weekend hours.

Requirements

Ability to learn and apply ATF compliance and internal protocols.
Ability to consistently deliver world-class customer support with professional image and conduct with all internal and external stakeholders.
Effective professional written and verbal communication skills.
Excellent organizational and time management skills.
Ability to maintain confidentiality and act with integrity.
Basic proficiency with computers (including Microsoft Office) and office equipment.
Knowledge and ability to perform basic math skills.
Ability to sit for prolonged periods of time with occasional moving and transporting up to 25 pounds.

Nice To Haves

Previous firearms industry experience strongly preferred, especially processing ATF 4473 forms.

Responsibilities

Greet visitors and enforce security procedures.
Direct incoming calls from external or internal sources to the appropriate resource.
Perform general administrative duties, including mail processing, data entry, and maintaining office supply inventory and expenses.
Perform auction-related duties, including check-out processes and invoicing, while ensuring compliance with internal and regulatory requirements.
Assist with live auction duties including phone or online bidding.
Build and maintain long-lasting professional relationships with buyers and collectors.
Keep accurate records of customer interactions.
Support and encourage teammates to achieve shared goals and objectives.
Engage in active listening and problem solving with customers.