OEM Account Coordinator

Eaton Corporation•Asheville, NC

13h•$69,000 - $101,000•Hybrid

About The Position

Eaton’s ES AMER NAS division is hiring an OEM Account Coordinator for a hybrid role based at its Arden, North Carolina facility. The coordinator provides commercial support as a single point of contact for OEM Sales Engineers and customers, and manages orders for key OEM accounts and the distributors that serve them. The role works with manufacturing plants, warehouses, customers, and field sales, and requires commercial knowledge and the ability to manage multiple tasks. The position also supports process improvement, cross-functional initiatives, training, onboarding, systems integration, and change management. It serves as a first escalation point for peer OEM Account Coordinators and provides informal leadership to other customer service representatives. The hybrid schedule currently requires in-office attendance on Tuesdays, Wednesdays, and Thursdays. Occasional travel to plants and customer sites is required, as is working a late shift from 9:00 a.m. to 6:00 p.m. one night per week. The expected annual salary range is $69,000–$101,000. Relocation is unavailable, and candidates must currently live within 50 miles of Arden, NC. Eaton does not provide employment immigration sponsorship or support for this position.

Requirements

Bachelor’s degree from an accredited institution.
At least 3 years of customer interaction experience.
Must currently reside within a 50-mile radius of Arden, NC; relocation is not available.
Must be able to work a hybrid schedule with in-office attendance on Tuesdays, Wednesdays, and Thursdays.
Must be able to work a 9:00 a.m.–6:00 p.m. late shift one night per week.
Occasional travel to plants and customer sites is required.
Excellent time-management, organizational, communication, and computer skills.
Strong work ethic, flexibility, and desire to contribute actively to the group’s success.
Ability to prioritize multiple tasks.
Team-player attitude and positive outlook.
Strong professional presence.

Nice To Haves

Strong knowledge of Microsoft Office, including Word, Excel, and email.
Knowledge of CRM software and SAP.
Strong written and verbal communication skills.
Knowledge of Vista, Salesforce, Order Center, SAP, and Power BI software.
Familiarity with Eaton products and plants.

Responsibilities

Identify and drive implementation of process improvements, including strategic and organizational projects.
Provide systems and tools training to other departments as needed.
Serve as the first point of escalation for peer OEM Account Coordinators.
Coordinate and execute new employee onboarding and training.
Champion and coordinate process changes and business-unit and sales-organization initiatives.
Manage orders for key and strategic OEMs.
Deliver customer service that meets or exceeds phone and email metrics and team service-level agreements.
Lead regular conference calls with field sales, plants, and customers.
Use Salesforce Case and generate custom reports using OBIEE; share trends and conclusions with the team and stakeholders.
Drive continued SAP S4 training within the team.
Promote and educate team members, sales staff, and customers about self-service and new AI tools.
Manage change notices.
Facilitate information flow to meet customer needs and departmental and division-wide performance expectations.
Manage conflicts and discrepancies toward positive resolution.
Prioritize customer demand to support improved product flow.
Work with the finance team to resolve customer credit requests.
Train peers and customers as appropriate.
Fulfill Eaton Business System requirements.
Document customer-specific requirements and train others.
Provide informal leadership to other customer service representatives.
Maintain and update the team dashboard and share conclusions with team members.
Promote a change mindset to improve work efficiency.
Support systems integration and migration.