Ocular Surface Sales Specialist- Rochester NY

Harrow•Rochester, NY

3d•Remote

About The Position

The Ocular Surface Sales Specialist is responsible for launching and growing market share in a defined geographic area, with a strong focus on generating demand through the payer channel. The role covers VEVYE, TYRVAYA, VERKAZIA, NATACYN, and complementary products, and reports to the Area Sales Manager. The specialist achieves assigned monthly, quarterly, and annual sales revenue and product objectives through consultation and value-based communication with ophthalmologists, optometrists, and their staff about Harrow ophthalmic-branded formulations. This field-based role requires a motivated, organized self-starter who can adapt to a dynamic ophthalmic market, build customer relationships, identify solutions, and manage multiple priorities. The specialist routinely travels throughout the assigned territory, including overnight stays, and may travel up to 80% of the week.

Requirements

Bachelor’s degree in a related field.
At least 3 years of pharmaceutical or medical device sales experience.
Ability to build, develop, and maintain longstanding customer relationships.
Ability to quickly learn products and practice information and offer relevant solutions.
Experience executing strategic, targeted business plans tied to priorities and goals.
Proficiency with Microsoft Word, Excel, and PowerPoint.
Ability to balance a broad product portfolio.
Knowledge of the payer landscape, including Commercial, Medicare Part D, and dual eligibility.
Understanding of how physicians make patient-care decisions across therapies.
Excellent presentation and interpersonal skills.
Sound independent judgment and initiative.
Strong written and verbal communication skills.
Ability to multitask and adjust priorities as needed.
Problem-solving and analytical skills.

Nice To Haves

Ophthalmic sales experience.
Experience and clinical understanding of the eye care space.

Responsibilities

Take ownership of meeting or exceeding quarterly sales revenue and product goals.
Analyze, develop, and grow the territory business by acquiring new customers and converting existing customers.
Drive demand through organic pull-through and use available reimbursement solutions.
Call on ophthalmic healthcare professionals in defined markets, develop physician and staff relationships, serve as a customer liaison, and follow up continually.
Use internal resources to develop quarterly action plans and partner with accounts.
Record sales activity accurately and promptly in the CRM.
Maintain professional knowledge of Harrow's ophthalmic portfolio and competitors, and communicate product clinical benefits and complementary solutions compliantly.
Provide timely customer care and follow-up.
Collaborate with internal departments and peers.
Travel throughout the assigned territory, including overnight stays as required.
Understand and comply with the Pharmaceutical Industry’s Code of Practice and applicable state and federal legislation and regulations.
Manage expenses responsibly and ethically, and submit required reports, including monthly expense reports, on time.
Use available resources and initiative to find ways to succeed without a complete roadmap.