Ocean Import Customer Service Agent

Expeditors•Hawthorne, CA

12d•$20 - $30•Onsite

About The Position

The Ocean Import Customer Service Agent ensures the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The position handles ocean import files, shipment documentation, operational data, billing, customer and supplier communication, and compliance with applicable regulations and company procedures. The role is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m. It will relocate to Expeditors’ new facility at 2001 E. Dominguez Street, Carson, California, in Spring 2027. Candidates must be able to commute to Hawthorne and Carson, California, and may need to work overtime to support departmental needs. The position reports to a Supervisor and Manager. The listed wage is $20.00–$30.00 per hour.

Requirements

High school degree or equivalent required.
Must pass a background check.
Must be legally authorized to work in the United States and must not require future employment visa sponsorship.
Fluent in written and spoken English.
Must be able to work overtime in support of departmental needs.
Must be able to commute to Hawthorne, California, and Carson, California.
Comfortable with numbers and basic mathematical skills.
Comfortable working in a professional business environment.

Nice To Haves

Associate or undergraduate degree preferred.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Ability to multitask and prioritize while remaining focused and organized.
Proactive in thought and action.
Strong organizational skills.
Analytical, with strong attention to detail.
Effective interpersonal skills, including listening, comprehension, and clear, concise communication to obtain positive results.
Ability to work independently and collaboratively in a team environment.
Willingness to help with last-minute projects or assist team members.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated strong work ethic and reliability.

Responsibilities

Ensure smooth and timely freight process flow.
Enter accurate and timely data into the operational system.
Track and trace ocean import files.
Send documents to customers or brokers in a timely manner for customs purposes.
Ensure accurate and timely client and vendor billing and accounting compliance.
Arrange international shipments and provide customer service in accordance with customer service standards.
Maintain good relationships with suppliers, including shipping lines and trucking companies.
Comply with government regulations and internal and external requirements.
Understand department processes and identify best practices to improve operational efficiency and productivity.
Ensure customer standard operating procedures are in place and updated.
Meet KPI standards in accordance with company procedures.
Respond promptly to overseas communications, emails, and internal and external requests.
Escalate problems to management when necessary.
Follow company policies and regulations and perform tasks with integrity and pride.
Complete the company standard of 52 training hours per year and attend mandatory training when required.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.