Ocean Import Customer Service Agent

Hire With Ease•Sterling, VA

22h•Onsite

About The Position

RXO Freight Forwarding is seeking an experienced International Logistics Specialist – Ocean Import for an in-office position in Sterling, Virginia. The role supports daily freight-forwarding operations for government and commercial customers, domestically and abroad. The successful candidate will coordinate shipments and serve as a key point of contact for quoting, arranging, routing, tracking, costing, and rating. The work spans all areas of the freight-forwarding process and requires managing multiple shipment stages and priorities in a fast-paced environment. The position calls for a detail-oriented, dependable professional who takes ownership, communicates promptly with customers and partners, and works with cross-functional teams to find effective logistics solutions. It is a full-time, Monday-through-Friday role during standard business hours, with an on-call rotation approximately once every 7–9 weeks. The on-call work is remote, with a company-provided laptop and cell phone.

Requirements

At least 3 years of experience handling international ocean freight, including FCL and LCL shipments and coordinating import and export container movements with overseas customers, agents, and carriers.
Understanding of and experience with carrier networks supporting international, domestic, and multimodal transportation globally.
Experience working in a Transportation Management System (TMS).
Ability to manage multiple shipment stages and priorities at the same time.
Experience providing timely, professional customer communications, typically within hours or minutes of key milestones.
Close attention to detail and excellent verbal and written communication skills.
Proficiency in Microsoft Office Suite.

Nice To Haves

Breakbulk, out-of-gauge, RORO, or international air experience.
Experience with hazmat, dangerous goods, or ITAR.
Familiarity with shipping requirements for the Department of Defense, Department of State, U.S. government agencies, defense contractors, and related government programs.
Creative problem-solving skills, with the ability to follow established procedures and navigate unique challenges.
Strong customer-service orientation.
Ability to manage changing priorities with urgency and demonstrate ownership and follow-through.

Responsibilities

Provide superior service to clients and keep customers informed so they are not caught off guard.
Coordinate quoting, arranging, routing, tracking, costing, and rating shipments.
Work across all areas of the freight-forwarding process in a fast-paced environment.
Coordinate international and domestic freight, including specialized or high-risk logistics requests.
Work with teammates and cross-functional groups to accomplish shared goals and optimize solutions for stakeholders.
Manage multiple shipment stages and priorities, including quoting loads, operating shipments, and billing completed movements.
Communicate timely shipment updates to customers and other stakeholders.
Take initiative and ownership, make decisions, and ensure effective follow-through and handoffs.