Ocean Import Customer Service Agent

Expeditors•Hawthorne, CA

11d•Onsite

About The Position

The Ocean Import Customer Service Agent ensures the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The role involves tracking and tracing import files, coordinating shipment documentation and communications, entering operational data, supporting accurate billing, and maintaining compliance with applicable regulations and company procedures. The position is scheduled Monday through Friday, 7:30 a.m. to 4:30 p.m. The role is based in Hawthorne and Carson, California, and will relocate to Expeditors’ new Carson facility at 2001 E. Dominguez Street in Spring 2027.

Requirements

High school degree or equivalent required.
Must pass a background check.
Must be legally authorized to work in the United States and must not require future employment visa sponsorship.
Fluent in English, both written and verbal.
Ability to work overtime in support of department needs.
Ability to commute to Hawthorne, California, and Carson, California.
Comfort with numbers and basic mathematical skills.
Comfort working in a professional business environment.

Nice To Haves

Associate or undergraduate degree preferred.
Good computer skills, including Word, Excel, and familiarity with PowerPoint.
Ability to multitask and prioritize throughout the workday while remaining focused and organized.
Demonstrated ability to be proactive in thought and action.
Strong organizational skills.
Analytical ability and strong attention to detail.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Ability to work independently and collaboratively in a team environment.
Willingness to help with last-minute projects or assist team members.
Excellent written, verbal, and interpersonal communication skills.
Demonstrated strong work ethic and reliability.

Responsibilities

Ensure smooth and timely freight process flow.
Ensure accurate and timely data entry into the operational system.
Track and trace ocean import files.
Ensure documents are sent to customers or brokers in a timely manner for customs purposes.
Ensure accurate and timely client and vendor billing and accounting compliance.
Provide exceptional customer service when arranging customers’ international shipments and meet customer service standards.
Contribute to good relationships with suppliers, including shipping lines and trucking companies.
Meet applicable government, internal, and external regulatory requirements.
Understand department process flow and identify best practices to improve operational efficiency and productivity.
Ensure customer standard operating procedures are in place and updated.
Meet KPI standards in accordance with company procedures.
Respond to overseas communications, emails, and requests in a timely manner, both internally and externally.
Escalate problems to management when necessary.
Follow company policies and regulations and perform work with integrity and pride.
Complete the company standard of 52 hours of training per year and attend mandatory training when required.
Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.