Ocean Import Agent

Expeditors • Humble, TX

6d

About The Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The role involves understanding department processes and industry practices, supporting customer and vendor relations, following procedures and productivity standards, and ensuring accurate and timely billing. The agent communicates with overseas contacts and responds promptly to internal and external emails and requests, escalates problems to management when necessary, and pursues self-development and operational improvements.

Requirements

• Six months of experience in Ocean Import.
• Effective interpersonal skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Attention to detail.
• Fluent in English.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service within the Ocean Import Department.
• Understand department process flow and look for best practices to improve operational efficiency and productivity.
• Communicate with overseas contacts and respond promptly to internal and external emails and requests.
• Escalate problems to management when necessary.
• Follow department procedures and productivity standards.
• Support accurate and timely billing.
• Pursue self-development.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level