Ocean Import Agent

Expeditors • Humble, TX

6d

About The Position

Ensure the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The role involves ocean import operations, customer service, vendor relations, adherence to procedures and productivity standards, accounting, accurate and timely billing, and self-development. The agent is expected to understand department process flow, identify best practices to improve operational efficiency and productivity, communicate with overseas contacts and respond promptly to internal and external emails and requests, and escalate problems to management when necessary.

Requirements

• Six months of experience in Ocean Import.
• Effective interpersonal skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Attention to detail.
• Fluency in English.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service within the Ocean Import Department.
• Handle operations and apply industry knowledge.
• Manage customer service and vendor relations.
• Adhere to procedures and productivity standards.
• Support accounting and ensure accurate, timely billing.
• Pursue self-development.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Communicate with overseas contacts and respond promptly to internal and external emails and requests.
• Escalate problems to management when necessary.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed