Ocean Import Agent

Expeditors • Humble, TX

5d

About The Position

Ensure the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Import Department. The role involves understanding department processes and applying best practices to improve operational efficiency and productivity, communicating with overseas parties, responding promptly to internal and external emails and requests, and escalating problems to management when necessary. The position reports to the Ocean Import Lead Agent, Supervisor, and Manager.

Requirements

• At least 6 months of experience in Ocean Import.
• Effective interpersonal skills.
• Good computer skills, including Excel, Word, and PowerPoint.
• Attention to detail.
• Fluency in English.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Ensure timely and accurate movement of freight and information.
• Provide exceptional customer service within the Ocean Import Department.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Communicate with overseas parties and respond promptly to internal and external emails and requests.
• Escalate problems to management when necessary.
• Adhere to operations and industry knowledge, customer service, vendor relations, procedure and productivity standards, and accounting requirements, including accurate and timely billing.
• Pursue self-development.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee stock purchase plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed